Vanessa Hack
Regina,SK
Summary
Creative Photographer with record of accomplishment in producing attractive and technically strong imagery. Customizes approaches based on project or client requirements, medium and planned use. Expert in composition and editing.
Overview
21
21
years of professional experience
Work History
Photographer
Vanessa Rae Photography
Regina, SK
01.2014 - Current
- I've been Photographing families for over 10 years
- As a Photographer I have many roles, some of which include scheduling sessions, invoicing and taking payments
- Artistically capturing and processing images that fit my style in camera and post production
- Understanding light and techniques for outdoor sessions and studio lighting are so important
- Great communication between clients is key to ensure they have the best experience as possible
- I also market and advertise my brand and services to attract clients.
Service Writer/Warranty Administrator
Cervus Equipment (Frontier Peterbilt) Sales Ltd
Regina, SK
06.2007 - 10.2012
- As a Service Writer I was responsible for ensuring that our service customers receive timely, friendly and efficient service
- Acting as a liaison between the customer and our technicians, recommending required service and repairs
- As well as vehicle check in and walk-around, review service history and completed repairs, communicate to the technician detailed information regarding vehicle issue
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Collect payments and finalize and close repair orders
- Communicating and collaborating with Service Manager, Parts team and Sales staff
- As a Warranty Administrator I had similar responsibilities as the Service Writer with the addition of processing warranty claims to multiple manufacturers
- Verifying of all criteria as required by the factory, reconciliation of warranty receivables with payments through the appropriate accounting schedule, posting credits on the computer, resubmitting rejected claims promptly, tracking parts, arranging for the shipment of parts, and creating service department requests to perform repairs.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
Service Writer
Western Star Trucks
Regina, SK
10.2003 - 05.2007
- As a Service Writer I was responsible for ensuring that our service customers receive timely, friendly and efficient service
- Acting as a liaison between the customer and our technicians, recommending required service and repairs
- As well as vehicle check in and walk-arounds, review service history and completed repairs, communicate to the technician detailed information regarding vehicle issue
- Collect payments and finalize and close repair orders
- Communicating and collaborating with Service Manager, Parts team and Sales staff.
Education
Office Administration in Specializing in Micrososft Office -
HEINZE Institue of Applied Computer Technology
03.2003
Grade 12 Education -
Bedford Road Collegiate
01.1997
Skills
- Adobe Lightroom
- Photography
- Adobe Photoshop
- Social Media Management
- Retouching and color correction
- Photo editing
- Client Relations
- Image manipulation
- Client Communication
- Composition
- Digital Photography
- Social Media
- Studio management
- Location Scouting
- Social Media Marketing
- Flexible creative approach
- Proactive approach to problem solving
- Equipment Preparation
- Lighting expert
- Shot Composition
- Warranty processing
- Schedule Coordination
- Work order processing
- Appointment Scheduling
- Customer Service
Timeline
Photographer
Vanessa Rae Photography
01.2014 - Current
Service Writer/Warranty Administrator
Cervus Equipment (Frontier Peterbilt) Sales Ltd
06.2007 - 10.2012
Service Writer
Western Star Trucks
10.2003 - 05.2007
Office Administration in Specializing in Micrososft Office -
HEINZE Institue of Applied Computer Technology
Grade 12 Education -
Bedford Road Collegiate
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