Vanessa Guzman
Harbor City
Summary
Detail-oriented Marketing Assistant with experience supporting marketing operations, coordinating communications, managing calendars, and maintaining organized workflows. Skilled in multitasking, cross-department collaboration, and ensuring efficient day-to-day office operations.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
I Shay Cosmetics
Harbor City
02.2025 - Current
- Manage and respond to high-volume customer inquiries via email and social media, ensuring timely and professional communication
- Process customer orders, exchanges, returns, and refunds with accuracy
- Track shipments and resolve delivery issues directly with carriers
- Maintain detailed documentation of all customer interactions in internal systems
- Provide product education including ingredients, usage instructions, and brand policies
- Collaborate with production and fulfillment teams to ensure efficient order flow and customer satisfaction
Front Desk Manager
Dubunne Day Spa
Torrance
03.2022 - 12.2024
- Delivered exceptional in-person and phone customer service in a high-volume spa environment
- Managed scheduling software, appointments, and client records with accuracy
- Resolved customer concerns professionally to ensure positive guest experiences
- Processed payments and maintained daily financial accuracy
- Assisted clients with service details, memberships, promotions, and policies
Education
Computer Skills for the Workplace -
El Camino College
Torrance, CA 11.2024 - 12.2024
Skills
- Customer service excellence
- Beauty & Personal Care industry experience
- Leadership
- Strong communication & interpersonal skills
- Multi-tasking & time management
- Team collaboration
Timeline
Marketing Assistant
I Shay Cosmetics
02.2025 - Current
Computer Skills for the Workplace -
El Camino College
11.2024 - 12.2024
Front Desk Manager
Dubunne Day Spa
03.2022 - 12.2024