Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VANESSA GOSS

Palmdale

Summary

Attentive Receptionist with high energy, great customer service skills and clerical prowess. Enhances guest relations and office reputation through unparalleled professionalism and prompt customer assistance. Expert in word processing, file management and spreadsheet tracking. Since becoming a coach i have been trained and certified in concision and heat exhaustion procedures. I have kids of my own and love everything that comes with watching and helping kids grow and develop.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer Baseball Coach/board Member

East Palmdale Pony League
08.2024 - Current
  • Created a positive team environment, fostering strong relationships among players and coaching staff.
  • Supervised and coordinated baseball team and program in East Palmdale Pony league.
  • Performed preliminary screening and hiring processes to encourage candidate compatibility with team and role.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Maintained accurate record keeping of all player statistics, using data-driven insights to inform coaching decisions and strategy adjustments during games.
  • Fostered a culture of accountability and responsibility among players, resulting in fewer disciplinary issues and increased team cohesion.
  • Exercised effective communication with members of community and team, acting as liaison and public face for organization.
  • Modeled appropriate behavior on and off field.
  • Planned activities such as parent's night, banquets, and awards ceremonies.

Receptionist

Road To Independence
02.2021 - 10.2023
  • Used clerical abilities to support needs of office staff and administrative team members.
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Received guest complaints and reported to manager.
  • Advised clients and personnel of significant changes in policies or services.
  • Served as first point of contact for new and returning visitors.
  • Prioritized workload independently to reliably meet deadlines.

Shift Leader

Wingstop
05.2018 - 06.2022
  • Motivated team to deliver quality service while promoting energetic and collaborative environment.
  • Managed operations during shift, with total awareness of activities of employees and customers.
  • Delegated tasks, communicated expectations and directed workflows to improve performance.
  • Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences.

Education

High School Diploma -

Opportunities For Learning
Palmdale, CA
03.2007

Skills

  • BUSINESS CORRESPONDENCE
  • DOCUMENTATION AND REPORTING
  • CALENDAR MANAGEMENT
  • BILLING AND INVOICING
  • OFFICE EQUIPMENT OPERATIONS
  • FILE MANAGEMENT
  • ANSWER TELEPHONE CALLS
  • MULTI-LINE PHONE USAGE
  • SELF MOTIVATION
  • DETAIL-ORIENTED
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Safety awareness
  • Situational awareness
  • Positive reinforcement
  • Parent communication
  • Staff management
  • Team Training
  • Rules and regulations
  • Academic support
  • Administrative oversight
  • Teambuilding activities

Certification

I am certified in concision and heat exhaustion procedures

Timeline

Volunteer Baseball Coach/board Member

East Palmdale Pony League
08.2024 - Current

Receptionist

Road To Independence
02.2021 - 10.2023

Shift Leader

Wingstop
05.2018 - 06.2022

High School Diploma -

Opportunities For Learning

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VANESSA GOSS