Vanessa Gonzalez
Cutler
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Visalia
10.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying documents
- Answering phones creating reservations
- Checking in and out guests
- Reviewing guest reviews and responding back.
Front Desk Manager
Best western
Visalia
03.2023 - 09.2025
- As a front desk manager my job duties we’re taking care of guest complaints, scheduling staff, doing banking, disputing charges, applying payments to direct billing, negotiating rates to companies, doing contracts for group rates, sales, night audit, creating reservations, checking in and out the guests, Answering phone calls, reconciling third party reservations applying best western rewards to guest accounts, inventory on breakfast items, ordering supplies, etc.
Tax Preparer
H&r Block
Orosi
01.2016 - 04.2025
- Researched federal, state, and local laws to ensure compliance with regulations.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Preparing prior and current year tax returns.
- Answering questions.
Receptionist
H&r Block
Orosi
01.2008 - 04.2016
- Answering phones and booking appointments for clients.
- Provided excellent customer service at all times while interacting with both internal and external clients
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Cleaned up after closing take out the trash
- Cashed out for the night printed out the reports attached the credit card receipts coupons and cash to the reports.
Education
C-tec License - Income Tax
University of Phoenix Fresno Ca
Fresno, CA04-2016
High School Diploma -
Madera High School
Madera 05-2001
Skills
- Customer service
- Reservation management
- Administrative support
- Guest check-in
- Sales
Timeline
Front Desk Manager
Best western
03.2023 - 09.2025
Front Desk Receptionist
Best Western Hotel
10.2021 - Current
Tax Preparer
H&r Block
01.2016 - 04.2025
Receptionist
H&r Block
01.2008 - 04.2016
C-tec License - Income Tax
University of Phoenix Fresno Ca
High School Diploma -
Madera High School