Vanessa Gonzalez
Riverside
Summary
Developed leadership and operational management skills in fast-paced, customer-focused environment. Skilled in team coordination and conflict resolution, with focus on improving efficiency and service quality. Eager to transition into a new field, leveraging these transferable skills to contribute effectively in different settings.
Overview
3
3
years of professional experience
Work History
Leader on Duty
Sky Zone Trampoline Park
Riverside
01.2023 - Current
- Trained employees in essential job functions.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
Cashier
Sky Zone Trampoline Park
Riverside
06.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions
Education
High School Diploma -
Patriot High School
Jurupa Valley CA05-2022
Skills
- Sales and marketing
- Staff training and development
- Customer service
- Project planning
- Attention to detail
- Teamwork and collaboration
- Scheduling and coordinating
- Decision-making
References
References available upon request.
Timeline
Leader on Duty
Sky Zone Trampoline Park
01.2023 - Current
Cashier
Sky Zone Trampoline Park
06.2022 - 01.2023
High School Diploma -
Patriot High School
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