Summary
Overview
Work History
Education
Skills
References
Timeline
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Vanessa Gonzalez

Riverside

Summary

Developed leadership and operational management skills in fast-paced, customer-focused environment. Skilled in team coordination and conflict resolution, with focus on improving efficiency and service quality. Eager to transition into a new field, leveraging these transferable skills to contribute effectively in different settings.

Overview

3
3
years of professional experience

Work History

Leader on Duty

Sky Zone Trampoline Park
Riverside
01.2023 - Current
  • Trained employees in essential job functions.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Responded to customer questions regarding products, prices and availability.

Cashier

Sky Zone Trampoline Park
Riverside
06.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions

Education

High School Diploma -

Patriot High School
Jurupa Valley CA
05-2022

Skills

  • Sales and marketing
  • Staff training and development
  • Customer service
  • Project planning
  • Attention to detail
  • Teamwork and collaboration
  • Scheduling and coordinating
  • Decision-making

References

References available upon request.

Timeline

Leader on Duty

Sky Zone Trampoline Park
01.2023 - Current

Cashier

Sky Zone Trampoline Park
06.2022 - 01.2023

High School Diploma -

Patriot High School
Vanessa Gonzalez