Vanessa Geswein
Winnipeg,MB
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor /Restaurant Server
Taverna Rodos
10.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
Tuxedo Village
11.2012 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Supervisor /Restaurant Server
HMS Host International
09.2005 - 12.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Administrative Assistant -
Herzing College
Winnipeg, MBHigh School Diploma -
Sturgeon Creek Collegiate
Winnipeg, MBSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Menu memorization
- Handling complaints
Certification
- Smart Choices
Timeline
Supervisor /Restaurant Server
Taverna Rodos
10.2016 - Current
Server
Tuxedo Village
11.2012 - 10.2016
Supervisor /Restaurant Server
HMS Host International
09.2005 - 12.2014
Administrative Assistant -
Herzing College
High School Diploma -
Sturgeon Creek Collegiate
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