Summary
Overview
Work History
Skills
Additional Information - Skills And Abilities
Certification
Timeline
Generic

Vanessa Gerrior

Fort McMurray,Canada

Summary

Dependable and safety-conscious professional with a strong focus on clear communication and teamwork. Deep understanding of traffic flow dynamics and skills to effectively direct vehicles and pedestrians. Committed to ensuring smooth and secure transportation operations. Experienced in managing traffic flow and ensuring safety at construction sites, utilizing effective communication to coordinate with team members and adapt to changing conditions. Demonstrated track record of implementing safety protocols and maintaining orderly work zones. Responsible cashier proficient in handling money, restocking merchandise, and providing assistance to customers in locating products. Known for keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature. Committed and hardworking individual experienced in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and efficiently ringing up customers. Creative problem-solver well-versed in customer service. Offering strong communication skills and dedication to providing excellent customer service, eager to learn and grow within a customer-focused environment. Brings the ability to quickly understand store policies and procedures, combined with proficiency in using cash registers and handling transactions. Ready to utilize and develop interpersonal and technical skills in a customer service role. Dependable housekeeper with a solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with a strong focus on customer satisfaction. Results-driven professional excelling in any position or environment using solid skills and past experience. Collaborates effectively with others to meet deadlines and goals while maintaining clear communication with co-workers and customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Traffic Control Person

DEXTER CONSTRUCTION
08.2023 - 04.2024
  • Standing and holding paddle for long periods of time
  • Setting and putting out signs
  • Setting and putting out Bases
  • Ensured pedestrian safety through careful management of crosswalks and foot-traffic areas near construction zones.
  • Assured timely project completion by effectively managing traffic during roadwork operations.
  • Actively participated in ongoing training programs, staying current on industry best practices for traffic control personnel.
  • Conducted thorough equipment inspections before each shift, ensuring the reliability and functionality of all traffic control devices.
  • Enhanced traffic flow by efficiently directing vehicles and pedestrians at construction sites.
  • Improved team communication by utilizing hand signals and two-way radios to coordinate with coworkers.
  • Upheld a high standard of professionalism, representing the company positively through punctual attendance, appropriate attire, and courteous behavior.
  • Stood for 10+ hours with "Stop/Slow" paddle directing traffic.

Traffic Control Person

Titan Traffic Control
08.2021 - 08.2023
  • Standing and holding paddle for long periods of time
  • Setting and putting out signs
  • Setting and putting out Bases
  • Ensured pedestrian safety through careful management of crosswalks and foot-traffic areas near construction zones.
  • Assured timely project completion by effectively managing traffic during roadwork operations.
  • Prevented unnecessary delays by swiftly addressing incidents within the work zone, coordinating with emergency personnel when necessary.
  • Actively participated in ongoing training programs, staying current on industry best practices for traffic control personnel.
  • Enhanced traffic flow by efficiently directing vehicles and pedestrians at construction sites.
  • Conducted thorough equipment inspections before each shift, ensuring the reliability and functionality of all traffic control devices.
  • Improved team communication by utilizing hand signals and two-way radios to coordinate with coworkers.
  • Upheld a high standard of professionalism, representing the company positively through punctual attendance, appropriate attire, and courteous behavior.
  • Promoted public awareness through professional interactions, providing information about detours or alternate routes.
  • Collaborated with law enforcement officers to ensure compliance with local regulations and ordinances.
  • Stood for 10+ hours with "Stop/Slow" paddle directing traffic.

Hostess

Tim Hortons
08.2020 - 08.2021
  • Serving Customers through drive they window
  • Serving Customers on front counter
  • Making and serving Coffee/Tea Etc
  • Making and serving Sandwiches/Soups/Wraps
  • Restocking for coffee cups/filters/lids/grinds
  • Cleaning of dishes/machines/pots/pans
  • Taking Compost, Garbage, Recycling out
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

Alexandra's Pizza
10.2016 - 06.2017
  • Serving walk in customers
  • Taking online orders and over the phone orders
  • Counting and keeping track of money in register
  • Cleaning Bathrooms
  • Sweeping floors
  • Wiping down tables and chairs
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Housekeeping

Lunenburg Inn
05.2016 - 09.2016
  • Cleaning Bathrooms
  • Restocking soaps, shampoos, cups, bedding (e.t.c)
  • Prepping cold breakfast
  • Serving Coffee, Tea
  • Making beds
  • Vacuumed Floors
  • Washed dishes
  • Dusted and cleaned all windows
  • Collaborated with housekeeping team members to optimize workflow efficiency, improving room turnover time.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.
  • Maximized store cleanliness by assigning daily housekeeping tasks, inspecting workspaces periodically throughout each shift.
  • Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
  • Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.

Solutions Customer Service

PC Visa
12.2015 - 04.2016
  • Resolves problems over phone for customers credit card
  • Advise credit card of travel, large purchases
  • Add people onto their credit account
  • Advise customers of online account and how to enroll and set it up
  • Promote ideas and special promotions of credit cards or deals
  • Facilitated productive team meetings focused on goal-setting, problem-solving, and celebrating successes together as a unit.
  • Collaborated with senior management to develop targeted strategies aimed at improving overall service delivery across the organization.
  • Enhanced communication between departments by streamlining processes and promoting collaboration.
  • Analyzed customer feedback to identify areas for improvement, leading to significant improvements in overall satisfaction ratings.
  • Improved customer satisfaction by implementing effective solutions for complex issues.

Fast Food

Dairy Queen
08.2015 - 12.2015
  • Prepared ice cream cones / blizzard treats
  • Serving customers at counter and to their table
  • Prepping meals
  • Cleaning and changing ice, ice cream, toppings, treats (e.t.c)
  • Mopping and sweeping floors
  • Restocking items when running low

Cleaning

GDI Services
02.2015 - 06.2015
  • Supervised cleaning
  • Cleaned elevators, kitchens, board rooms, TD bank, CIBC bank (e.t.c)
  • Took care of garbage and recycling in buildings
  • Dusting of tables, chairs, door tops and edges
  • Mopped large and small areas
  • Vacuumed carpeted floors

Skills

  • First Aid
  • Pedestrian safety
  • Reliability and punctuality
  • Professionalism and ethics
  • Emergency procedures
  • Incident response
  • Traffic management expertise
  • Work zone setup
  • Public interaction
  • Two-way radio proficiency
  • Able to lift 75 lbs
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Customer relations
  • Payment processing

Additional Information - Skills And Abilities

  • Strong Communication skills
  • Get along well with all sorts of people
  • A good team player who takes initiative
  • Positive and Confident
  • Punctual and dependable
  • Strong computer skills
  • First Aid and CPR Certification from Sea Cadets

Certification

  • Traffic Control Person Certification - Canadian Centre for Occupational Health and Safety (CCOHS).
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Traffic Control Person

DEXTER CONSTRUCTION
08.2023 - 04.2024

Traffic Control Person

Titan Traffic Control
08.2021 - 08.2023

Hostess

Tim Hortons
08.2020 - 08.2021

Cashier

Alexandra's Pizza
10.2016 - 06.2017

Housekeeping

Lunenburg Inn
05.2016 - 09.2016

Solutions Customer Service

PC Visa
12.2015 - 04.2016

Fast Food

Dairy Queen
08.2015 - 12.2015

Cleaning

GDI Services
02.2015 - 06.2015
Vanessa Gerrior