Proactive office assistant with a strong background in customer service and data entry. Expertise in communication and document management has contributed to streamlined office operations and enhanced customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
Plains All American Pipeline
Shafter
01.2025 - Current
Managed office supplies and maintained inventory for efficient operations.
Assisted in scheduling meetings and coordinating calendars for team members.
Supported customer inquiries by providing information and directing calls appropriately.
Maintained filing systems to ensure easy access to important documents.
Utilized software tools for data entry and record keeping efficiently.
Handled incoming mail and packages, ensuring timely distribution to staff members.
Maintained an organized filing system of paper documents and electronic files.
Performed data entry tasks into various computer systems accurately and efficiently.
Customer Service Representative
Sunny Gem
Wasco
05.2023 - 02.2024
Resolved customer inquiries through effective communication and problem-solving techniques.
Documented customer interactions accurately in the company's CRM system.
Processed and formatted documents using advanced word processing software.
Processed orders, invoices, and other related documents.
Loan Officer Assistant
Advance America
Bakersfield
11.2021 - 02.2023
Assisted loan officers in processing and preparing loan applications.
Coordinated documentation for loan approvals and maintained accurate records.
Reviewed financial documents for completeness and accuracy before submission.
Communicated with clients to gather necessary information for loan processing.
Maintained organized filing systems for client files and loan documents.
Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
Input data into loan origination system accurately and timely.
Retail Sales Associate
Metrocom
Wasco
03.2017 - 09.2020
Assisted customers in product selection and provided tailored recommendations.
Processed sales transactions accurately using point-of-sale systems.
Maintained store presentation by organizing merchandise and creating appealing displays.
Engaged with customers to resolve inquiries and enhance shopping experiences.
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Scale House Operator
Lamb Chops office
Bakersfield
06.2016 - 02.2017
Weighed incoming materials and recorded weights accurately.
Maintained cleanliness in the scale house area daily.
Assisted customers with weight inquiries and documentation.
Monitored inventory levels and reported discrepancies promptly.
Greeted customers, directed haulers and answered questions accurately.
Education
Some College (No Degree) - Business Administration
Bakersfield College
Bakersfield, CA
Skills
Customer service
Office management
Document processing
Inventory control
Data entry
Communication skills
File maintenance
Call handling
Verbal communication
Billing and coding
Payment processing
Languages
English
Professional
Spanish
Professional
Certification
OFFICE ASSISTANCE
Timeline
Office Assistant
Plains All American Pipeline
01.2025 - Current
Customer Service Representative
Sunny Gem
05.2023 - 02.2024
Loan Officer Assistant
Advance America
11.2021 - 02.2023
Retail Sales Associate
Metrocom
03.2017 - 09.2020
Scale House Operator
Lamb Chops office
06.2016 - 02.2017
Some College (No Degree) - Business Administration