VANESSA GARCIA
San Bernardino
Summary
Proven ability to manage client relationships and coordinate services within fast-paced environment. Skilled in problem-solving and effective communication, with focus on delivering high-quality results. Seeking to transition into new field where these transferable skills can be applied to achieve team and organizational goals.
Overview
1
1
year of professional experience
Work History
Service Coordinator
Inland Housing Solutions
02.2025 - Current
- Coordinated service requests and ensured timely responses to Members inquiries.
- Answer Incoming phone calls, provide customer service members & Case managers.
- Follow up with clients in the program regarding case details, updates, and changes
- Complete client intake processes, ensuring accurate documentation and timely follow-ups.
- Provide resources to members
- Collect, review and upload government documents
- Input data into Salesforce
- Perform other duties as assigned
PROGRAM COORDINATOR
Inland Housing Solutions
10.2024 - 02.2025
- Provide inbound customer service for IHS clients
- Daily schedule planning and management
- Answer office phone calls, triage, pre-screen for various IHS programs, resources, and referrals
- Collaborate with our program staff about case eligibility. Serve as an information and referral resource for clients seeking service.
- Answer and assist with agency partners
- Support with new client inquiries/intakes/interviews and new client orientation.
- Manage month reports and eligibility
- Update members information
- Run office errands
- Other duties are assigned as needed.
Education
HIGH SCHOOL DIPLOMA -
John Muir Charter School
Skills
- Customer Support
- Data Management
- Problem Solving
- Client Intake
- Time Management
- Report Generation
- Project Management
- Data Entry
- Event Coordination
- Telephone communication
Timeline
Service Coordinator
Inland Housing Solutions
02.2025 - Current
PROGRAM COORDINATOR
Inland Housing Solutions
10.2024 - 02.2025
HIGH SCHOOL DIPLOMA -
John Muir Charter School