Summary
Overview
Work History
Skills
Languages
Affiliations
Timeline
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Vanessa Garcia

Winnipeg,MB

Summary

Dynamic customer service professional with a proven track record at Skybridge Americas, excelling in problem-solving and active listening. Adept at de-escalating tense situations and ensuring customer satisfaction. Skilled in utilizing customer management software to enhance service efficiency and foster positive experiences. Committed to maintaining a professional demeanor in all interactions.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Skybridge Americas
Winnipeg, Manitoba
10.2003 - Current
  • Assisted customers with inquiries and issues regarding services and products.
  • Processed orders efficiently using customer management software systems.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Ensured a positive customer experience by actively listening and addressing needs promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.

Customer Service Cashier

Canadian Tire
Winnipeg, MB
10.2000 - 10.2004
  • Assisted customers with product inquiries and purchases at checkout.
  • Processed cash and card transactions accurately for customer sales.
  • Maintained cleanliness and organization of the cashier area throughout shifts.
  • Handled customer complaints professionally to ensure satisfaction.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted customers with locating merchandise within the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Crew Member

McDonald's
Winnipeg, MB
06.1997 - 07.1999
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted team members in fulfilling customer orders efficiently and accurately.
  • Handled cash transactions and processed payments at the front counter.
  • Collaborated with staff to ensure timely service during peak hours.
  • Followed food safety guidelines to prevent contamination and maintain quality.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized and restocked supplies to support operations and team productivity.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained an organized work area to ensure efficient operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Skills

  • Adaptability to change
  • Professional demeanor
  • De-escalation techniques
  • Active listening
  • Positive and professional
  • Inbound and outbound calling
  • Verbal and written communication
  • Courteous demeanor
  • Reading comprehension
  • Adaptability and flexibility

Languages

English
Professional
Spanish
Elementary

Affiliations

  • Enjoy reading, puzzles and dancing

Timeline

Customer Service Representative

Skybridge Americas
10.2003 - Current

Customer Service Cashier

Canadian Tire
10.2000 - 10.2004

Crew Member

McDonald's
06.1997 - 07.1999

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Vanessa Garcia