Vanessa Garcia
Santa Ana
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Akira Global
10.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Quality Inspection Manager
Akira Global
10.2022 - Current
- Enhanced product quality by implementing rigorous inspection processes and protocols., such as adhering to IDEA 1010 and AS9120
- Evaluated existing processes, identifying opportunities for optimization that resulted in measurable improvements to product quality metrics.
- Assisted in the development of supplier qualification criteria for new vendor selection processes, ensuring that all potential partners met rigorous quality expectations before entering into contractual agreements.
- Collaborated closely with engineering teams during product development stages, providing critical input regarding design elements related to manufacturability and quality assurance considerations.
Procurement Specialist
Akira Global
10.2022 - Current
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Oversaw inventory control, accounting, and supply reports.
- Mentored junior procurement team members, sharing expertise and fostering a culture of continuous learning and development.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Maintained documentation for all purchases.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Student
Keiser University
05.2020 - 09.2022
- Collaborated on group projects to complete professional deliverables.
- Completed rigorous readings as directed to support unit learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Receptionist
Del Amo Motorsports Of Costa Mesa
01.2020 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Service Experience Representative
Nordstrom
06.2019 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed multiple service requests simultaneously, prioritizing tasks to meet tight deadlines.
- Conducted regular follow-ups to ensure complete resolution of customer concerns, maintaining high levels of satisfaction.
- Collaborated with colleagues to develop innovative solutions for complex customer issues.
Education
Information Technology
Keiser University
Fort Lauderdale, FLNo Degree - Mechanical Engineering
Grand Canyon University
Phoenix, AZHigh School Diploma -
Mater Dei High School
Santa Ana, CA01-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Staff hiring
- Conflict management
- Employee training
- Documentation and control
- Policy implementation
- Financial tracking
- Meeting planning
- Workflow planning
- Report writing
Certification
- Intercept Visual Inspector 2
- Intercept Certified Program Manager
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Akira Global
10.2023 - Current
Quality Inspection Manager
Akira Global
10.2022 - Current
Procurement Specialist
Akira Global
10.2022 - Current
Student
Keiser University
05.2020 - 09.2022
Receptionist
Del Amo Motorsports Of Costa Mesa
01.2020 - 03.2020
Service Experience Representative
Nordstrom
06.2019 - 07.2019
Information Technology
Keiser University
No Degree - Mechanical Engineering
Grand Canyon University
High School Diploma -
Mater Dei High School
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