Vanessa Ganni
Summary
Dedicated and compassionate professional seeking a position as a Client Care Worker at Na-Me-Res, leveraging extensive experience in client support and supervision services. Adept at creating a safe and nurturing environment, building strong relationships with clients, and providing comprehensive support to individuals in various capacities.
Overview
9
9
years of professional experience
Work History
Renew Supervisor Services
10.2023 - Current
- Execute visitation processes with precision and attention to detail
- Establish contact with parents to ensure clear communication and understanding
- Facilitate child transfers to the secondary caregiver, ensuring a safe environment
- Meticulously document observations during scheduled visits, adhering to specified guidelines
- Proactively intervene to ensure a safe and supportive environment for children
- Oversee the return of children, ensuring compliance with prescribed drop-off procedures
- Remain onsite until the departure of the primary caregiver, communicating clearance for the secondary caregiver to leave.
Client Support Representative
Greenfield Group
01.2019 - Current
- Build and maintain rapport with clients for a smooth transition into the property
- Promptly manage and resolve client inquiries and concerns
- Manage/compile closing packages, ensuring all associated documents are signed off for key handover
- Conduct inspections of the property as required.
Life Coach/Self-Employed
03.2016 - Current
- Support clients with goal setting and accountability
- Create action plans for coaching, assisting with problem-solving and coping strategies
- Implement effective communication and relationship building
- Support in creating work-life balance
- Provide emotional support and resilience building.
Self-Employed (Custodian)
01.2015 - 01.2020
- Assist with student arrival and manage the school registration process
- Serve as the main/emergency contact for students, providing accommodations, meals, and transportation
- Support students in creating structure and routine for productivity
- Manage well-being, resolving conflicts and issues faced by students
- Support students with homework and educational requirements.
Landmark Worldwide
09.2016 - 10.2018
- Lead and support programs according to Landmark's criteria
- Train coaches in Landmark's distinctions to guide participants effectively
- Monitor and assess the progress of each participant, providing support and addressing challenges
- Proactively resolve issues with program participants, ensuring a positive coaching environment.
Education
Skills
- Effective communication and interpersonal skills
- Crisis intervention and conflict resolution
- Client relationship management
- Documentation and record-keeping
- Time management and organization
- Client supervision and support
References
Available upon request.
Timeline
Renew Supervisor Services
10.2023 - Current
Client Support Representative
Greenfield Group
01.2019 - Current
Landmark Worldwide
09.2016 - 10.2018
Life Coach/Self-Employed
03.2016 - Current
Self-Employed (Custodian)
01.2015 - 01.2020
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