Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Forwood

Discovery Bay

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Experienced Clerk

Raleys
Brentwood
11.2023 - Current
  • Courtesy Clerk: Assisted customers by retrieving carts, helping people out to their car, helping with product location, performing store go-backs, assisting with liquor calls, dealing with propane exchanges, and cleaning up all kinds of spills.
  • Promoted to Checker: Answered incoming phone calls to provide store, product, and service information, processed transactions efficiently with great customer service, and maintained a fast-paced checkout line while having conversations with customers.
  • Sales & Promotions: Drove sales by being knowledgeable about sales items and advertising promotions.
  • Liquor Department: Stocked and organized liquor section, ensuring proper rotation of stock and compliance with age restrictions.
  • Inventory and Stocking: Used pallet jacks to move freight and manage stock; ensured accurate product placement and date rotation.
  • eCart Shopper: Fulfilled online customer orders, picking and preparing items quickly and accurately.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled returns and exchanges following company policies accurately.
  • Trained new staff on store procedures and customer service standards.
  • communicated to team members through headset.

Sales Associate

GandS Farm
Brentwood
05.2019 - 06.2024
  • Assisted customers in selecting and purchasing farm products.
  • Maintained product displays to ensure a clean and inviting atmosphere.
  • Operated cash register and processed customer transactions accurately.
  • Provided knowledge about farm products to enhance customer experience.
  • Participated in training new staff on sales techniques and product information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.

Education

High School Diploma -

Liberty High School
Brentwood, CA
06-2023

Skills

  • Customer service
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Handling payments
  • Team player

Timeline

Experienced Clerk

Raleys
11.2023 - Current

Sales Associate

GandS Farm
05.2019 - 06.2024

High School Diploma -

Liberty High School

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Vanessa Forwood