Vanessa Flores
Pleasant Hill
Summary
Dedicated Analytics Associate with a proven track record at Wells Fargo & Company, excelling in customer service and problem-solving. Enhanced workflow efficiency and customer satisfaction through data analysis and process improvements. Reliable team player skilled in multitasking and adaptable to changing environments, committed to delivering exceptional results. Experienced with managing diverse tasks and supporting team.
Overview
16
16
years of professional experience
Work History
Analytics Associate
Wells Fargo & Company
05.2014 - Current
- Collaborated with team members to streamline processes and enhance workflow efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer issues.
- Engaged in training sessions to acquire new skills and knowledge relevant to role.
- Delivered positive resolution to customers by telephone, going above and beyond to serve needs.
- Contributed to problem-solving discussions, suggesting potential improvements and solutions.
Shift Leader
Starbucks
10.2009 - 09.2012
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Implemented process improvements that reduced service times and increased customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Education
Associate of Science - Criminal Justice
Heald College
CA09-2014
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Problem-solving
- Multitasking and organization
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Research
- Data collection and analysis
- Honest and dependable
Accomplishments
- Achieved Manager's Spotlight Award through effectively resolving most cases and helping team overall.
Languages
Spanish
Native or Bilingual
Timeline
Analytics Associate
Wells Fargo & Company
05.2014 - Current
Shift Leader
Starbucks
10.2009 - 09.2012
Associate of Science - Criminal Justice
Heald College
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