Vanessa Flores
Chula Vista
Summary
Case Manager with a proven track record at Social Impact Services, excelling in client assessment and resource coordination. Skilled in developing effective service plans and maintaining documentation accuracy, I foster trust and support for disabled clients, ensuring their needs are met and goals achieved. Committed to enhancing client engagement and well-being.
Overview
6
6
years of professional experience
Work History
Case Manager
Social Impact Services
San Diego
03.2023 - Current
- Cultivated trust and respect while working with disabled clients.
- Assessed client needs, developed service plans, and monitored goal progress.
- Managed caseloads to ensure timely documentation and reporting.
- Maintained accurate case notes in compliance with regulations.
- Collaborated with community organizations to connect clients with vital resources.
- Trained new employees during onboarding process for seamless integration.
- Provided daily reports promptly and scanned documents for appropriate staff.
- Facilitated educational services to enhance patient understanding and engagement.
Administrative Assistant
Chula Vista Community Collaborative
Chula Vista
01.2023 - 03.2024
- Organized and labeled all client paperwork to enhance accessibility.
- Facilitated food and clothing assistance for clients in need.
- Delivered resources and educational materials to families throughout San Diego County.
- Managed phone inquiries and provided exceptional customer service.
- Provided referrals for external vendors and health assistance to families.
- Screened all clients, entered data, and generated Excel spreadsheets for record-keeping.
Phlebotomist Intern
Marine Corps Recruit Depot
San Diego
06.2023 - 07.2023
- Conducted standard tests including blood cultures and finger sticks.
- Executed high-volume blood draws in a fast-paced environment.
- Identified and utilized appropriate tubes, containers, and storage temperatures for each test type.
- Maintained cleanliness of blood-drawing trays, ensuring sterility of all instruments.
- Stocked and organized supplies to facilitate efficient patient flow throughout lab.
- Assisted patients with inquiries to enhance overall service experience.
Caregiver
Paradise village retirement community
National City
02.2020 - 03.2022
- Managed medications and ensured personal hygiene for high volume of clients.
- Facilitated bathing, grooming, ambulating, and transfers for enhanced mobility.
- Conducted daily charting and frequent rounds to monitor client progress.
- Assisted with CPAP machine usage and Foley Catheter maintenance.
- Organized residence areas through light housekeeping, laundry, and meal preparation.
- Provided companionship to foster client well-being.
- Stocked and ordered supplies while delivering attentive wound care.
Education
Phlebotomy -
Phlebotomy U
San Diego, CA01.2023
High School -
Mark Twain High School
San Diego, CA01.2015
Skills
- Case management
- Service planning
- Client support
- Client assessment
- Documentation accuracy
- Resource coordination
- Multitasking and organization
- Customer service
Timeline
Phlebotomist Intern
Marine Corps Recruit Depot
06.2023 - 07.2023
Case Manager
Social Impact Services
03.2023 - Current
Administrative Assistant
Chula Vista Community Collaborative
01.2023 - 03.2024
Caregiver
Paradise village retirement community
02.2020 - 03.2022
Phlebotomy -
Phlebotomy U
High School -
Mark Twain High School