Vanessa Flores

• Managed inventory control, shrink control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Promoted team collaboration, performance, and efficiency.
• Set up and tear down of store.

• Lead the office from the front desk, providing phone coverage for 15 offices setting and canceling appointments, also engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the District General Manager.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
• Execute and hold all tax office associates accountable to Standard Operating Procedures execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed
according to deadlines, with attention to quality standards, priorities and overall goals

• oversee and accountable for the total operation of a store, and staffing
  
• Ensuring maximum sales and profitability by establishing and maintaining Guest Services
  
• controlling expenses, Responsible for shrink, Inventory control
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Bank deposits
• Setup, pack-up and teardown of a seasonal store

• Provide information about the products and services.
• Document and update customer records based on interactions, maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, scanning and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Collect POS payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and provided weekly schedules to staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit/debit and cash with POS system.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored daily cash discrepancies.
• Trained and guided team members to maintain high productivity and performance metrics.

• Worked different stations to provide optimal coverage and meet production goals.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Set planograms/Merchindise

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Cleaned machines, brew coffee.
• Answered product questions using knowledge of sales and store promotions.