Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Figueroa

Palm Desert

Summary

Motivated, passionate leader with 7 years of experience in retail store operations. Eager to support and improve team performance while focusing on delivering positive experiences for clients.

Overview

6
6
years of professional experience

Work History

Assistant Store Leader

Petsmart
07.2022 - Current
  • Owned financial results of all operations leveraging results orientation
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Developed strategies for achieving sales goals and driving revenue growth.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.

Customer Engagement Leader

Petsmart
09.2019 - 07.2022
  • Ensured the safety of all living pets our store-including fish, reptiles, birds, and small animals
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns effectively
  • Owned execution of daily operations in Pet care/Adoptions safety standards through team management, delegation and operational excellence.
  • Team development

Associate Lead

Petsmart
10.2018 - 09.2019
  • Displayed initiative, leading through change agility to support leader roles in store.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Monitored and maintained a culture of safety and well being for all pets and associates.
  • Built organizational knowledge for future roles.

Education

Desert Hot Springs High School
Desert Hot Springs, CA

Skills

    Influence

    Drive

    Relationship Building

    Initiative

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Leader

Petsmart
07.2022 - Current

Customer Engagement Leader

Petsmart
09.2019 - 07.2022

Associate Lead

Petsmart
10.2018 - 09.2019

Desert Hot Springs High School

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Vanessa Figueroa