Vanessa Ferrer
Brampton,ON
Summary
Seeking to succeed in an establishment of excellence and growth.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
J & J Music Inc.
05.2021 - 02.2025
- Handled payments accurately and prepared staff payroll.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on initiatives to increase awareness and student growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Server
Sunny Morning Breakfast
09.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bucatini Restaurant and Wine Bar
10.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Baker
Fabulous Cakes and Confections
04.2015 - 04.2016
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Baking And Pastry Arts
Centennial College
Scarborough, ON06-2016
Skills
- Staff management
- Strong work ethic
- Active listener
- Inventory control
- Attention to detail
- Guest engagement
- Adaptive and creative
- Time management
Languages
English
Timeline
Assistant General Manager
J & J Music Inc.
05.2021 - 02.2025
Server
Sunny Morning Breakfast
09.2020 - 02.2021
Server
Bucatini Restaurant and Wine Bar
10.2018 - 06.2019
Baker
Fabulous Cakes and Confections
04.2015 - 04.2016
Baking And Pastry Arts
Centennial College