Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Vanessa Ferrante
Mississauga,ON
Summary
Overview
8
years of professional experience
Work History
Starbucks
Shift Supervisor
12.2022 - 10.2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
COCELLI PIZZA
Team Member
05.2021 - 12.2021
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Firehouse Subs
Team Member
09.2016 - 04.2021
Job overview
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Whimsical Nail Spa
Nail Technician
04.2019 - 04.2020
Job overview
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Reitmans
Sales Associate
04.2016 - 06.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Iona Secondary SchoolMississauga, ON
High School Diploma
06.2014
University Overview
Skills
- Customer-Oriented
- Inventory Control
- Money Handling
- POS Systems
- Training and Mentoring
- Organization and Time Management
- Dependable and Responsible
Timeline
Shift Supervisor
Starbucks
12.2022 - 10.2023
Team Member
COCELLI PIZZA
05.2021 - 12.2021
Nail Technician
Whimsical Nail Spa
04.2019 - 04.2020
Team Member
Firehouse Subs
09.2016 - 04.2021
Sales Associate
Reitmans
04.2016 - 06.2018
Iona Secondary School
High School Diploma
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