Vanessa Fernandes
Thunder Bay,ON
Summary
Developed strong customer service and administrative skills in a fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cast Member
Cineplex Cinemas
03.2023 - 03.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Post Office Mail Clerk
Cananda Post
05.2023 - 09.2023
- Supported management decisions by providing insightful feedback on workflow optimization strategies based on hands-on experience as a Mail Clerk.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Expedited mail delivery to local businesses through the establishment of strong relationships and efficient routes.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
Education
No Degree - Business Marketing
Confederation College
Thunder Bay, None12-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Proficient in Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2024 - Current
Post Office Mail Clerk
Cananda Post
05.2023 - 09.2023
Cast Member
Cineplex Cinemas
03.2023 - 03.2024
No Degree - Business Marketing
Confederation College
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