Vanessa Fauli-Ballester
BC
Overview
11
11
years of professional experience
Work History
RETAIL SALES ASSISTANT
Ghanda Clothing
08.2023 - 04.2024
- Prepare the shop (opening/closing procedures)
- Restock and organize inventory (daily/weekly)
- Greet and assist customers with products and purchases
SALES COORDINATOR
Modeagentur Meissner
11.2020 - 05.2023
- Handle and resolve B2B customer complaints related to orders and deliveries
- Manage sales orders: entry, tracking, and fulfillment
- Provide customer care for clients like Zalando and About You
PROCESS SPECIALIST
Bestseller Textilhandels GmbH
01.2020 - 08.2020
- Identify inefficiencies and opportunities for process improvement
- Assist the Head of Upcoming Brands with reports and administrative support
KEY ACCOUNT COORDINATOR
Bestseller Textilhandels GmbH
01.2013 - 12.2019
- Manage key accounts like Zalando and AboutYou
- Handle B2B customer complaints and resolve order/delivery issues
- Oversee sales order process: article data, tracking, and fulfillment
SALES ASSISTANT
Test Rite Germany Import GmbH
01.2013 - 09.2013
- Assist with customer inquiries via phone and email (B2C)
- Provide administrative support to the sales team
ACCOUNTING CLERK (FOCUS: TAXATION)
Possehl Erzkontor GmbH & Co. KG
01.2013 - 05.2013
- Create and send accurate invoices to customers
- Prepare and file company tax returns (income and sales tax)
Education
COMPLETED APPRENTICESHIP/TRAINING - Wholesale and International Trade
Possehl Erzkontor GmbH & Co KG
01.2013
Skills
- Teamwork
- Customer Service
- Cash register operation
- Back Office Administration
- MS Office
- Problem-solving
- Organized
- Time management
Languages
German
Native or Bilingual
English
Professional Working
Timeline
RETAIL SALES ASSISTANT
Ghanda Clothing
08.2023 - 04.2024
SALES COORDINATOR
Modeagentur Meissner
11.2020 - 05.2023
PROCESS SPECIALIST
Bestseller Textilhandels GmbH
01.2020 - 08.2020
KEY ACCOUNT COORDINATOR
Bestseller Textilhandels GmbH
01.2013 - 12.2019
SALES ASSISTANT
Test Rite Germany Import GmbH
01.2013 - 09.2013
ACCOUNTING CLERK (FOCUS: TAXATION)
Possehl Erzkontor GmbH & Co. KG
01.2013 - 05.2013
COMPLETED APPRENTICESHIP/TRAINING - Wholesale and International Trade
Possehl Erzkontor GmbH & Co KG