Vanessa Espinoza
Calgary,AB
Summary
Professional with great capacity to resolve conflicts, organize and lead work groups, with a high capacity to face challenges, either for a company or a government institution.
Always looking to learn new skills, take on additional responsibilities and grow professionally.
Motivated Crew Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity.
Overview
9
9
years of professional experience
Work History
Coffe Shop and Grocery Store Team Member
SSP Food Travel Expert
03.2023 - 10.2023
- In charge of the hot and cold drinks bar, preparing coffees and drinks
- In charge of the cash register, organizing and ordering the products on the counter
- Management of food manuals, allergens and food handling
- In charge of depositing the money from sales and keeping track of sales and waste.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Community Development Manager
MUNICIPALITY OF HUECHURABA
08.2022 - 01.2023
- Execute, control, coordinate and evaluate plans, programs and projects for the promotion of citizen participation, associative interest and community organization in the municipality, within the framework of the municipal participation system
- Helped management to identify workflow issues and find solutions
- Handled customer complaints with empathy and composure
- Processed a range of documentation and entered information into databases
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Conducted online and in person research to identify community development opportunities.
- Strengthened community relationships by organizing and leading outreach events.
- Managed grant application processes, securing funding for vital community projects.
- Developed strategic plans for community improvement, focusing on economic growth and infrastructure improvements.
Internacional Comex
HATKO
04.2022 - 08.2022
- In charge of managing and coordinating sales operations in Chile and Mexico
- Handling and optimization of import costs
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Pitched ideas on how to improve performance and efficiency
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress/Hostess
RESTAURANT LA BOTEGA GANDOLINI
01.2019 - 01.2022
- Italian food restaurant, specializing in cheeses, charcuterie and wines from around the world
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Waitress
Restaurant Chesse And Wine "El Mundo Del Queso"
01.2015 - 12.2018
- French food restaurant, specializing in cheeses and wines from around the world
- Welcomed guests and accompanied them to their table
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Explained the menu and suggested additional items to guests
- Recorded requests through the point of sale tool
- Collected the bill for food and beverages and calculated correct change
- Solved customer complaints in a promptly manner
- Kept a calm and friendly attitude during days with high number of guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
English Language
ICOT College
Ireland, Dublin 10.2023
HONOURS BACHELOR DEGREE (NFQ) 8 SOCIOLOGIST -
University Academia De Humanismo Cristiano
09.2022
Skills
Customer Service
Problem-Solving
Attention to Detail
Cash Handling
Following Instructions
Collaboration and Teamwork
Decision-making capabilities
Organizing Work Stations
Complex Problem-Solving
Order Preparation
Languages
English B2
Professional Working
Spanish | Native
Native or Bilingual
Italian
Limited Working
Timeline
Coffe Shop and Grocery Store Team Member
SSP Food Travel Expert
03.2023 - 10.2023
Community Development Manager
MUNICIPALITY OF HUECHURABA
08.2022 - 01.2023
Internacional Comex
HATKO
04.2022 - 08.2022
Waitress/Hostess
RESTAURANT LA BOTEGA GANDOLINI
01.2019 - 01.2022
Waitress
Restaurant Chesse And Wine "El Mundo Del Queso"
01.2015 - 12.2018
English Language
ICOT College
HONOURS BACHELOR DEGREE (NFQ) 8 SOCIOLOGIST -
University Academia De Humanismo Cristiano
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