Vanessa Dunne

Was in front of house serving customers with there licenses, renewing, issuing. Issuing Government Id Cards. Sorting and scanning mail on a daily basis. Doing a spot check on the float in shop 3 times a day, ensuring the correct amount of money we took in was correct at all times.

Over all being polite and helpful to each customer who walked through the door of Knight Archer Insurance.

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Handled business administration functions such as cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Secured daily cash by verifying totals and making nightly deposits.
• Introduced new menu items to add variety and selections and meet customer preferences.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
• Developed and implemented strategies to promote cafe products and increase sales.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Implemented cost saving measures to reduce operational costs and align with budget.
• Negotiated contracts with suppliers to secure competitive prices for products.
• Created and implemented promotional campaigns to increase customer loyalty.
• Kept cafe in full compliance with health code standards and achieved consistent scores above.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Purchased food and cultivated strong vendor relationships.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Developed unique events and special promotions to drive sales.
• Coordinated with catering staff to deliver food services for special events and functions.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Maximized quality assurance by completing frequent line checks.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Fielded customer questions to share information about products, availability, and pricing.
• Communicated orders to vendors, scheduling carriers for pickup if needed.
• Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Wrapped, boxed and weighed bakery department products.
• Operated cashier tills in a busy environment.
• Worked in Cash Office, where we would do lodgements, balance cash floats, issue all refunds for card machine.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Processed payments, entering sales in register for prompt customer service.
• Educated clients on care processes and advised on further care and products.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Designed skin, body and hair care packages for individual clients.
• Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
• Followed up with customers to increase satisfaction with purchases and services.
• Maintained counter and display areas for cleanliness and organization.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Trained new staff in product knowledge and customer service protocols.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Recommended specific hair and beauty products to meet individual customer needs.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Answered phone calls and emails to schedule client appointments.
• Developed loyal following of clients by providing high-quality services.
• Maintained regular client list and successfully handled walk-in customers.
• Used social media platforms to promote salon and services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Demonstrated thorough knowledge of all salon products and services.
• Increased revenue through effective customer service and inventory management.
• Styled hair, makeup and nails for customers for special events and occasions.
• Trained new cosmetologists on makeup and skincare products and techniques.