Vanessa Doan-Vi
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
3
3
years of professional experience
Work History
Receptionist
Markham Honda
Markham, ON
02.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
Shop With Safe Inc
Toronto, ON
09.2022 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Team Leader
Jack&Jones
Vaughan, ON
03.2021 - 02.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Entrepreneur
Monat Global
12.2019 - 12.2020
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Education
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06.2020
Diploma - Paralegal
Durham College
Oshawa, ON04.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Legal Research
- Client Communication
- Team Collaboration
- Microsoft Office
- Legal writing
- Case analysis/summaries
- Document Preparation
- Attention to Detail
- Effective Multitasking
Languages
English
Full Professional
French
Limited Working
Vietnamese
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Markham Honda
02.2023 - 04.2023
Sales Associate
Shop With Safe Inc
09.2022 - 01.2023
Team Leader
Jack&Jones
03.2021 - 02.2022
Entrepreneur
Monat Global
12.2019 - 12.2020
High School Diploma -
Notre Dame Catholic Secondary School
Diploma - Paralegal
Durham College