Vanessa Dickson
Edmonton
Summary
To seek a career as an Underwriter with Sun Life, where I can utilize my experience and education in both the insurance and medical field for organizational and personal growth
Overview
23
23
years of professional experience
Work History
Hospital Unit Clerk/Administrative support
University Hospital - Neuro ICU & Neurosciences
01.2022 - Current
- Managing the telephones, greeting and directing visitors, patients and health professionals, and managing patient records and charts
- Transcribe and process doctors' orders including medication orders, laboratory orders, diagnostic imaging orders, and treatment orders
- Ensure an adequate level of supplies and equipment are available on the unit for use by the inter-professional team
- Assist with gathering and researching information for Neurosciences on stroke patients as to causes, times and conditions of strokes for research data
- Assisting with staffing the Neuro ICU, processing vacation requests, shift trades and helping management with administrative duties for the unit.
Financial Advisor
Sun Life
11.2011 - 01.2022
- Answer clients' questions about the purposes and details of financial plans and strategies
- Interview clients to determine their current health, income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a holistic plan
- Prepare or interpret client information such as investment performance reports, financial document summaries, or income projections
- Go through the insurance health questionnaire with clients to ensure they fully understand the underwriting process
- Contact clients periodically to determine any changes in their financial status.
Customer Service Representative
Rogers Communications
11.2001 - 11.2011
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Hospital Unit Clerk/Medical Office Assistant Program -
NorQuest College
Edmonton, AB04.2021
Hospitality Management -
Humber College
01.2001
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint and Access)
- Highly effective communication, interpersonal and customer service skills
- Strong problem-solving skills and ability to complete all tasks in a highly organized manner
- Ability to work independently and meet deadlines as required with strong attention to detail
- Medical Terminology
References
Available upon request
Coursework
- Medical Terminology course
- Processing doctor orders
- Reading and understanding patient medical charts
- Basic Life Support Training - Heart and Stroke Foundation
- WHMIS 2015
- Human Bloodborne Pathogen Exposure
Timeline
Hospital Unit Clerk/Administrative support
University Hospital - Neuro ICU & Neurosciences
01.2022 - Current
Financial Advisor
Sun Life
11.2011 - 01.2022
Customer Service Representative
Rogers Communications
11.2001 - 11.2011
Hospital Unit Clerk/Medical Office Assistant Program -
NorQuest College
Hospitality Management -
Humber College
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