Vanessa G. Diaz
Oceanside
Summary
Experienced healthcare operations and administrative professional with 15+ years of progressive leadership knowledge in office management and patient care coordination. Proven ability to manage office operations, support clinical teams, coordinate patient services, build strong referral relationships, and deliver exceptional customer service.
Overview
18
18
years of professional experience
Work History
Office Manager / Patient Care Liaison
West Coast Hospice & Palliative Care
Carlsbad, CA
08.2021 - 05.2026
- Managed daily office operations and administrative functions for the San Diego branch.
- Served as liaison between patients, families, physicians, hospitals, skilled nursing facilities, assisted living communities, and community partners.
- Conducted hospice intake assessments and explained hospice benefits, services, and admission criteria.
- Coordinated referrals, admissions, physician orders, and interdisciplinary team communication.
- Maintained EMR documentation and ensured regulatory compliance.
- Organized interdisciplinary team meetings and maintained required documentation.
- Coordinated durable medical equipment (DME), supplies, and patient service needs.
- Developed and maintained referral relationships through community outreach and marketing initiatives.
- Supported leadership with reporting, scheduling, vendor management, and operational oversight.
Lead Care Coordinator / Supervisor
Meridian Home Care
San Diego, CA
01.2018 - 01.2021
- Supervised schedulers, care coordinators, and office personnel.
- Managed client caseloads and coordinated services for individuals receiving community-based care.
- Reviewed patient records and coordinated care plans with healthcare providers.
- Provided administrative support, patient scheduling, telephone triage, and EMR management.
- Prepared reports, maintained documentation, and resolved escalated client concerns.
- Ensured quality service delivery and compliance with organizational standards.
Client Care Coordinator
Meridian Home Care
San Diego, CA
01.2016 - 01.2018
- Coordinated healthcare services and support for clients and families.
- Managed referrals, scheduling, client follow-up, and service coordination.
- Communicated with multidisciplinary healthcare teams to ensure continuity of care.
- Maintained demographic, insurance, and clinical documentation.
Scheduler
Meridian Home Care
San Diego, CA
01.2015 - 01.2016
- Coordinated caregiver schedules and staffing assignments.
- Managed schedule changes, call-offs, and coverage needs.
- Maintained compliance with company scheduling policies and procedures.
- Assisted with staffing solutions to ensure uninterrupted client care.
Caregiver
Meridian Home Care
San Diego, CA
01.2011 - 01.2015
- Provided direct patient care and assistance with activities of daily living.
- Assisted with bathing, dressing, grooming, meal preparation, and mobility support.
- Maintained patient safety, comfort, and accurate documentation.
Caregiver
R&R Staffing
Oceanside, CA
01.2008 - 01.2011
- Provided in-home care and support services to clients.
- Assisted with personal care, mobility, meal preparation, and companionship.
- Maintained documentation and communicated patient needs to care teams.
Education
High School Diploma -
El Camino High School
Oceanside, CaliforniaSkills
- Office Management
- Healthcare Operations
- Patient Intake & Admissions
- Referral Management
- EMR Documentation
- Care Coordination
- Team Leadership & Supervision
- Scheduling & Staffing
- Customer Service
- Community Outreach & Marketing
- Vendor Relations
- Compliance & Regulatory Documentation
- Problem Solving
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
Timeline
Office Manager / Patient Care Liaison
West Coast Hospice & Palliative Care
08.2021 - 05.2026
Lead Care Coordinator / Supervisor
Meridian Home Care
01.2018 - 01.2021
Client Care Coordinator
Meridian Home Care
01.2016 - 01.2018
Scheduler
Meridian Home Care
01.2015 - 01.2016
Caregiver
Meridian Home Care
01.2011 - 01.2015
Caregiver
R&R Staffing
01.2008 - 01.2011
High School Diploma -
El Camino High School