VANESSA DEL REAL
Whittier
Summary
Diligent Eligibility Clerk with extensive experience in managing applications and verifying eligibility for various programs. Proven track record of efficiently processing documentation and resolving client inquiries. Demonstrated ability to utilize strong organizational and communication skills to ensure accurate and timely service delivery.
Overview
15
15
years of professional experience
Work History
Eligibility Clerk
UFCW Trust Fund
10.2023 - Current
- Deliver high-quality support to members, retirees, dependents, and local unions.
- Manage phone lines to ensure callers reached the right department.
- Reinstate members benefits
- Coordinate the preparation and submission of documents for Disability and Workers Comp extensions.
- Facilitate completion of vacation waiver procedures.
- Coordinate FMLA contributions with employers
- Manage transactions related to medical premiums and COBRA efficiently.
- Support operations within COBRA department.
- Contribute to the Appeals Department by translating Spanish communications to English.
- Consistently exceeded performance metrics by maintaining high levels of accuracy, efficiency, and customer satisfaction in eligibility determinations.
- Developed a system for tracking application progress, resulting in greater transparency for both staff members and clients.
- Assisted clients with accurate eligibility form, application and document completion.
Office Manager
Dr.Kim's Smiles Dentistry
07.2010 - 10.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Organizational growth
- Teamwork orientation
- Application processing
- Insurance verification
- Documentation and paperwork
- Verbal communication
- Effective communication skills
- Knowledgeable in Software
- Eligibility procedures
- Customer service
- Attention to detail
- Multitasking ability
- Adaptability and flexibility
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Proficient in [software]
- Team collaboration
Timeline
Eligibility Clerk
UFCW Trust Fund
10.2023 - Current
Office Manager
Dr.Kim's Smiles Dentistry
07.2010 - 10.2023
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