Vanessa Decker
Labrador City,NL
Summary
Accomplished Senior Service Administrator at Joyglobal / Komatsu Mining, adept in procurement and supply chain management, with proficiency in SAP and Ariba. Fluent in English and French, I excel in fostering team cohesion and enhancing customer satisfaction through effective organizational skills. Demonstrated success in managing high-volume service requests and improving operational efficiencies.
Overview
20
20
years of professional experience
Work History
Senior Service Administrator
Joyglobal / Komatsu Mining
2005.06 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Managed regional component exchange program, RMO's, and all warranty for region.
- Planning and sourcing parts from factory and other KMC locations.
- Labour billing to customers for technical service representatives.
Assistant Manager
LaSenza
2004.05 - 2005.05
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Business Information Management
Nova Scotia Comminity College
Halifax05.2004
Skills
- Experience in procurement and supply chain
- SAP and Ariba
- Fluent in both English and French ( Written and Oral)
- Adapting in US and Canada environments
- Effective organizational skills, including time management
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Senior Service Administrator
Joyglobal / Komatsu Mining
2005.06 - Current
Assistant Manager
LaSenza
2004.05 - 2005.05
No Degree - Business Information Management
Nova Scotia Comminity College
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