Vanessa Davila
Carson
Summary
Dynamic Operations Administrator with a proven track record at Western Exterminator Company, enhancing client satisfaction through effective coordination and workflow optimization. Skilled in QuickBooks and customer support, adept at managing vendor relations and streamlining operations. Achieved significant improvements in service delivery by implementing strategic customer service standards.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Western Exterminator Company
Carson
07.2022 - Current
- Manage customer renewals, scheduling, and payment processing for termite warranties.
- Utilize CCM programming to track and process customer service cases efficiently.
- Utilize five9 phone system & TCN Dialer for outbound payment collections and customer communications
- Implemented customer service standards that increased client satisfaction.
- Coordinate and schedule inspections, ensuring timely service delivery.
- Maintain and update accurate customer data entry and reporting in PestPac and internal systems.
- Communicate with vendors and internal teams to resolve operational issues.
Administrative Coordinator
Dental Office
San Pedro
02.2020 - 07.2022
- Oversee appointment scheduling, insurance verification, and payment processing.
- Coordinate with vendors (labs, suppliers) for case pickups and order fulfillment.
- Manage vendor orders and supply procurement to maintain office operations.
- Maintain patient records, scan documents and ensure compliance with HIPAA guidelines.
- Serve as a liaison between patients, insurance providers, and dental professionals to facilitate seamless operations
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Managed patient records and ensured accuracy of data.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled patient medical histories prior to each appointment or procedure.
- Processed referrals to specialists when needed while ensuring proper authorization was obtained beforehand.
- Reviewed treatment plans with patients before beginning procedures or treatments.
Office Clerk & Inventory Assistant
Wise Tire
Inglewood
11.2017 - 02.2020
- Managed inventory tracking, ordering, and reconciliation to maintain optimal stock levels.
- Coordinated order fulfillment and logistics for tire shipments and deliveries.
- Processed purchase orders and invoices in QuickBooks, ensuring accurate financial records.
- Managed vendor relationships and pricing to optimize procurement costs.
- Scheduled customer appointments and handled logistics for tire shipments.
- Assisted in tracking money flow and payment collections for supplier transactions.
- Conducted follow-ups on outstanding invoices.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Education
High School Diploma or Equivalent -
Skills
- QuickBooks
- ERP and CRM Systems (PestPac, CCM)
- Operations and Coordination
- Customer and Vendor Management
- Payment processing
- Appointment scheduling
- Time management
- Customer support
- Workflow optimization
- Data analysis
Languages
- English (Fluent)
- Spanish (Fluent)
Languages
Spanish
Professional
Timeline
Operations Administrator
Western Exterminator Company
07.2022 - Current
Administrative Coordinator
Dental Office
02.2020 - 07.2022
Office Clerk & Inventory Assistant
Wise Tire
11.2017 - 02.2020
High School Diploma or Equivalent -
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