Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Coca

13526 Curtis And King Rd Norwalk

Summary

Dependable customer service expert with exceptional problem-solving and communication skills. Proven track record in managing teams to ensure quality service and enhance customer satisfaction.

Overview

22
22
years of professional experience

Work History

Housekeeper

Clean Rite Group
Los Angeles, CA
10.2021 - Current

Go to commercial and residential buildings and deep clean all buildings. Supervise all other employees and make sure all tasks were done in a timely fashion.

Customer Service

Aeromexico
Los Angeles, CA
08.2018 - Current

Provided exceptional customer service by proactively anticipating clients'' needs. Provided exemplary customer service to guests. Provided exceptional customer service, addressing concerns promptly and accurately. Enhanced customer service skills across organization with targeted training programs. Fostered positive dining atmosphere by offering exceptional customer service. Demonstrated dynamic customer service by responding to customer inquiries.

Store Manager

US Farmer Market
Los Angeles, CA
02.2019 - 07.2021

I was in charge of payroll, monitored cash drawers in multiple checkout stations to confirm adequate cash supply, scheduling of all employees, purchasing of supplies and equipment to facilitate timely delivery of services.

Lead Agent

Swissport Cargos
Los Angeles, CA
02.2016 - 01.2019

Provided customer service and resolved client concerns. Coordinated cargo operations with team members. Supported operational tasks and equipment handling.

Lead Cashier

Chevron
Los Angeles, CA
04.2004 - 01.2011

Maintained stock within optimal levels to meet expected customer and sales levels. Assisted customers by answering questions and fulfilling requests, lead cashiers and associates on providing thoughtful customer service, trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

High School Diploma -

Ramirez Goyena
Managua Nicaragua
11-1993

Skills

  • Customer service expert
  • International customer service
  • Customer Service Recovery
  • Customer service oversight
  • Commerical cleaning
  • Bilingual
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Housekeeper

Clean Rite Group
10.2021 - Current

Store Manager

US Farmer Market
02.2019 - 07.2021

Customer Service

Aeromexico
08.2018 - Current

Lead Agent

Swissport Cargos
02.2016 - 01.2019

Lead Cashier

Chevron
04.2004 - 01.2011

High School Diploma -

Ramirez Goyena
Vanessa Coca