VANESSA CHINWUBA
Scarborough,ON
Summary
Dynamic professional with a proven track record at Today’s Shopping Choice, specializing in problem-solving and customer satisfaction. Successfully reduced order cancellations by 5% through effective interpersonal skills and enhanced team collaboration. Proficient in Microsoft Office, with a strong ability to thrive in fast-paced environments while driving initiatives that promote engagement and compliance in HR practices. Career aspirations include further developing leadership skills to influence organizational success.
Overview
4
4
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
TODAY’S SHOPPING CHOICE
, CA
10.2024 - Current
- Addressed customer queries and concerns promptly and professionally via various communication channels, such as phone calls, emails, text messaging, and live chat, ensuring a positive customer experience
- Successfully resolved 94% of customer issues by employing effective listening and problem-solving skills, maintaining a high level of customer satisfaction within the business customer base
- Worked collaboratively with team members to develop a new strategy aimed at achieving our sales goals of dissuading customers from cancelling orders, leading to a 5% reduction in cancellations
- Demonstrated comprehensive knowledge of the company's products and services to assist customers in making informed purchasing decisions and offered personalized recommendations tailored to their needs.
TALENT ACQUISITION AND RETENTION SPECIALIST
APAKAN SECUERITIES LIMITED
04.2023 - 04.2024
- Actively sourced and identified financial professionals such as brokers, financial advisors, traders, and investment analysts who possessed the necessary qualifications and experience to succeed in the brokerage industry
- Screened candidates to ensure compliance with financial regulations and industry standards
- Implemented strategies to enhance diversity and inclusion in recruitment efforts, including sourcing diverse candidates, reducing bias in the selection process, and promoting diversity in the workplace
- Proactively built and maintained a pipeline of potential candidates for current and future hiring needs, (+ passive candidates), through networking, talent communities, and relationship-building.
HR GENERALIST
CONSULTANCY FIELDS, GH
09.2021 - 03.2023
- Developed and communicated HR policies to ensure compliance, while maintaining accurate employee records and HR databases
- Implemented employee engagement initiatives to foster a positive work environment, and participated in HR projects and initiatives to improve processes and practices
- Coordinated onboarding for new hires and off boarding for departing employees, supporting performance management by facilitating goal setting and evaluations
- Identified training needs and coordinated training programs, administered employee benefits programs, and assisted with benefits inquiries.
Education
Post-Graduate Certificate - Human Resource Management
Lambton College
Toronto, ON01.2026
BBA - Business Management
Ghana Technology University
Accra, Ghana04.2019
Skills
- People management
- Problem-solving
- Written communication
- Oral communication
- Interpersonal skills
- Project management
- Task prioritization
- Deadline management
- Team building
- Collaboration
- Microsoft Office
References
References available upon request.
Timeline
CUSTOMER CARE REPRESENTATIVE
TODAY’S SHOPPING CHOICE
10.2024 - Current
TALENT ACQUISITION AND RETENTION SPECIALIST
APAKAN SECUERITIES LIMITED
04.2023 - 04.2024
HR GENERALIST
CONSULTANCY FIELDS, GH
09.2021 - 03.2023
Post-Graduate Certificate - Human Resource Management
Lambton College
BBA - Business Management
Ghana Technology University
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