Vanessa Chavez
Mississauga,ON
Summary
Strong background in the customer service industry. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks Coffee Company
05.2022 - Current
- Prepared and served high-quality beverages following standard recipes and customer preferences.
- Collaborated with team members to streamline service during peak hours for improved efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Boba Barista
I Heart Boba
01.2021 - 12.2021
- Built relationships with customers to encourage repeat business.
- Mastered various brewing techniques to ensure optimal tea flavour in every beverage served.
- Stocked, tagged and displayed merchandise as required.
- Prepared and served a variety of boba tea beverages following standard recipes.
Cashier
Chuck E Cheese
04.2018 - 09.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balance at shift end.
- Multi-task between working the cash register and the merchandise wall to ensure customer satisfaction.
- Increased sales of promotional items by informing customers about current offers.
Education
Early Childhood Education
George Brown College
Toronto05-2027
Skills
- Time management
- Friendly and outgoing
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
- Reliability and punctuality
- Conflict resolution
Timeline
Barista
Starbucks Coffee Company
05.2022 - Current
Boba Barista
I Heart Boba
01.2021 - 12.2021
Cashier
Chuck E Cheese
04.2018 - 09.2020
Early Childhood Education
George Brown College