Vanessa Castro

• Acted as the primary customer service representative, enhancing client relations and ensuring premium experience
• Managed the Spa Owner's calendar, supervised HR-related tasks, and maintained efficient operations
• Supported recruitment, supervision, and training of spa staff, fostering a positive work environment
• Conducted office management duties including inventory checks, orders, and HR documentation

Key Highlights:

• Acknowledged as a superb brand ambassador by staff and clients
• Initiated and managed social media pages, increasing brand exposure and business growth
• Orchestrated appointment scheduling, post-treatment client follow-ups, and upsold services and products
• Educated clients on skincare lines and conducted product knowledge sessions
• Managed spa inventory to meet client demands while optimizing cost-efficiency.

• Laser hair removal
• Microdermabrasion
• IPL
• Chemical peels
• Body treatments
• Body and head massage
• Facials
• Waxing

• Preparing documents and filling.
• Overseeing reception area, including greeting visitors and responding to phone calls.
• Data entry.