Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Castro

Burnaby,BC

Summary

Adept at fostering positive customer experiences and enhancing operational efficiency, I leveraged exceptional customer service and POS system expertise at Starbucks to elevate team performance and satisfaction. Demonstrating leadership and an adaptive approach, I consistently exceeded service delivery standards, contributing to significant improvements in workplace productivity and customer engagement.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
12.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Manager

Squishy's Family Fun Zone
11.2015 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Hostess

Howe Sound Brewing
04.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Sales Associate

Sunglass Hut
04.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.

Server

Active Body Express
02.2017 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Hairdressing

Blanche McDonald
Vancouver
01.2019

GED -

Ecole Alpha Secondary
Burnaby, BC
05.2016

Skills

  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Cash Register Operation
  • Excellent memory
  • POS Systems
  • Professional Demeanor

Timeline

Barista

Starbucks
12.2021 - Current

Hostess

Howe Sound Brewing
04.2019 - 03.2020

Sales Associate

Sunglass Hut
04.2018 - 02.2019

Server

Active Body Express
02.2017 - 08.2017

Manager

Squishy's Family Fun Zone
11.2015 - 09.2020

Hairdressing

Blanche McDonald

GED -

Ecole Alpha Secondary

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Vanessa Castro