Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Carballido-Spillner

Grass Valley

Summary

Compassionate and highly organized Vet Coordinator with 7+ years experience in animal health management within non-profit, no-kill shelter environments. Skilled in coordinating all aspects of veterinary care, including medical scheduling, recordkeeping, inventory control, and case management for diverse animal populations. Proven ability to collaborate with veterinary partners, shelter staff, and foster networks to ensure timely, high-quality treatment and positive outcomes for at-risk animals. Adept at balancing clinical priorities with operational efficiency while maintaining a deep commitment to humane, no-kill values. Known for being calm under pressure, detail-oriented, and relentlessly driven to improve animal welfare through structured medical support and advocacy.

Overview

7
7
years of professional experience

Work History

Vet Coordinator

Sammie's Friends
08.2022 - Current
  • Gathered and organized materials to support operations.
  • Cultivate and manage high-impact relationships with veterinarians, clinics, and hospitals to ensure priority access to care and cost-effective service delivery.
  • Maintain accurate and up-to-date medical records using shelter management software. (Shelter Tracker)
  • Assist in implementing and enforcing quarantine, vaccination, and disease prevention protocols.
  • Ensure timely transportation of animals to and from vet appointments (may include coordination with volunteers or transport staff).
  • Communicate with partner veterinarians, clinics, and hospitals to facilitate care, prescriptions, and diagnostics.
  • Serve as liaison between veterinary staff and foster homes or animal care staff to ensure continuity of care.
  • Empower fosters and volunteers with the tools, knowledge, and training to administer medications and monitor animal health confidently and correctly.
  • Provides support with adoptions, animal intakes and outcomes.

Client Service Coordinator/Veterinary Assistant

Banfield Pet Hospital
12.2019 - 04.2022
  • Main receptionist for a team of 2-3 DVM’s and Chief of Staff.
  • Ensured client satisfaction by appropriately scheduling appointments, explaining procedures due to Covid-19, and updated clients on drop-off/pick up times.
  • Mastered PetWare software for appointment scheduling, check-in and properly ordered treatment plans and provided estimates for client satisfaction.
  • Assessed severity of emergencies for triage pets and relayed information for clients and veterinarians.
  • Responsible for recording detailed history, assessing pet at check-in and minimizing wait times.
  • Followed standards and procedures to maintain a safe work environment.
  • Met production goals by maintaining current Optimum Wellness Plan clients and achieving sign-up goals.
  • Participated in monthly market meetings alongside Supervisor, Chief of Staff, and Director of Veterinary Care to discuss client satisfaction, hospital operations and productivity, team morale, Covid-19 protocol and quality veterinary care.
  • Prepared and administered core vaccines, medications, and treatments under supervision of Veterinarian or Shift Lead.
  • Provided detailed Home Care instructions for pet owners regarding recovery times, medication administration and follow-up care.
  • Performed physical exams, recorded vitals, filled medical charts, and practiced safe restraining.
  • Provided excellent customer service for traveling and international clients with travel health certificate requests, Kansas State University Lab protocols and requests, as well as contacting airline and the USDA to ensure correct filling of forms and documentation to ensure pet travel and acceptance into a variety of countries.
  • Hours Per Week: 40 +
  • Supervisor: Caren Sandoval (323) 982-9773

Pet Care Associate/Cashier

PetSmart
06.2018 - 03.2020
  • Performed quality care for all animals in-store including daily feedings, watering of enclosures, handling, and providing knowledge for potential owners.
  • Received animals in shipment and responsible for acclimating them to their new environment.
  • Scrubbing tanks, siphoning gravel, conditioning filtration system, and maintaining ideal environment for aquatic animals.
  • Socializing animals and teaching public how to handle and care for them.
  • Responsible for medicating and cleaning animals in ISO units as well as providing quality care by taking them to set veterinary appointments and finding forever homes.
  • Ensured satisfaction of customers.
  • Earned management trust by becoming key-holder (opening and closing store).
  • Maintained cleanliness and presentation of stockroom/production floor; organized products by size, style, and color to promote visually appealing environment.
  • Safely moved all animals from shipment to habitats.
  • Responsible for training new staff on procedures and various duties.
  • Resolved complaints from upset customers.
  • Greeted customers with utmost respect and enthusiasm.
  • Hours Per Week: 32-38
  • Supervisor: Isidro Candelario (626) 351-8434

Education

High School Diploma -

Valley View High School
Moreno Valley, CA
08.2012

Skills

  • Fluent Spanish speaker
  • Extensive experience handling/administering medications and core vaccines
  • Computing skills utilizing the PetWare and Shelter Tracker softwares
  • Organizing medical records and medications
  • Communicating with clients and staff about quality of care
  • Critical Thinking and Training skills
  • Adapting to a constantly changing, high stress environment
  • Passionate for animal care and welfare
  • Enthusiastic to learn and teachable
  • Constructive Team Leader
  • Personnel Management/Work Center Management
  • Crisis Management
  • Compassion and empathy for both animals and people

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Vet Coordinator

Sammie's Friends
08.2022 - Current

Client Service Coordinator/Veterinary Assistant

Banfield Pet Hospital
12.2019 - 04.2022

Pet Care Associate/Cashier

PetSmart
06.2018 - 03.2020

High School Diploma -

Valley View High School

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Vanessa Carballido-Spillner