Vanessa Carbajal
Riverside
Summary
Dynamic Service Advisor with a strong work ethic at Sterling Collision Center, excelling in customer service and workflow management. Proven ability to enhance client satisfaction through effective communication and problem resolution. Skilled in vehicle assessment and maintaining high-quality standards, ensuring timely repairs and fostering lasting client relationships.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Service Advisor
Sterling Collision Center
01.2010 - Current
- Assisted customers in understanding repair processes and timelines.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Managed customer inquiries and provided updates on repair status.
- Developed strong relationships with clients to enhance customer satisfaction.
- Resolved issues efficiently, ensuring a smooth service experience for clients.
- Assisted technicians by ensuring necessary parts and tools were available for timely service completion.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exhibited high energy and professionalism when dealing with clients and staff.
Insurance Agent
Fred Loya Insurance
08.2009 - 12.2009
- Developed customized insurance solutions to meet diverse client needs.
- Educated clients on policy options and coverage details to enhance understanding.
- Analyzed client requirements to recommend appropriate insurance products.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
Education
GED -
Cypress College
Cypress, CA06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Workflow management
- Data processing
- Documentation and reporting
- Quality control
- Quality inspection
- Teamwork and collaboration
- Work prioritization
- Calm and professional under pressure
Timeline
Service Advisor
Sterling Collision Center
01.2010 - Current
Insurance Agent
Fred Loya Insurance
08.2009 - 12.2009
GED -
Cypress College