Vanessa Capistrand

Contact: Kennedy Dagneau: (530) 776-8773

• Expanded customer base through networking, and relationship building.
• Consistently met quotas by implementing strategic sales plans and effective time management.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Contact: Janet Erwin (530) 524-6495
• Answered incoming calls, responded promptly to messages and resolved patient inquiries within target timeframes.
• Supported office staff and Dr. with all administrative tasks including referrals, medical coding, collecting payments and processing of many different types of paperwork.
• Managed master calendar and scheduled appointments while prioritizing patient needs and optimizing providers time.
• Processed and collected all transactions at time of service with proper medical coding based on provider notes.
• Ran financial reports and performed collections.
• Interacted with patients and staff with compassion while demonstrating accuracy in verbal and written communication.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Contact: Janelle Cordtz (925) 998-2884
• Developed and implemented variety of innovative policies and strategies to promote upscale client experience.
• Provided excellent customer service by providing clients with outstanding and attentive care.
• Responded to large volume of inbound calls with extreme attention to proper phone etiquette.
• Finalized sales, processed payments, and scheduled appointments to follow detailed treatment plans.
• Interacted with team members across departments to research and resolve clinic issues.
• Provided suggestions for process, policy or documentation improvements to better serve clients.
• Share knowledge of products and services and actively promote company by attending events and sharing proper information with clients.

• Contact: Michelle Morrissey (949) 752-1282
• Promoted and sold company products and sold units to maintain 90%+ occupancy of tenants for optimal company revenue.
• Managed all customer service operations including phone calls, rent collection, and much more.
• Managed all budgeting and expenses related to company.
• Coordinated vendors such as maintenance and repair companies, carpet cleaners, tilers, dump haulers and phone service providers.
• Maintain resident information and lease agreements.
• Documented maintenance projects and scheduled appropriate services for resolution.
• Collected and deposited monthly rents from 650 tenants.
• Contacted potential residents through lead generation.
• Conducted property move-ins and move-outs.
• Maintained accounting of property petty cash.
• Analyzed and evaluated monthly financial statements.
• Regulated property-related budgets.
• Followed leads for sales and rentals through warm calls and referrals.

• Contact: Helen Law (650) 274-9248
• Resolved Claims and balances
• Communicated with medical insurance professionals and patients effectively to seek resolution to claim balances.
• Processed claims and analyze outstanding balances to determine appropriate course of action.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Maintained energy and enthusiasm in fast-paced environment.
• Handled minimum 50+ calls per day to address inquiries and find proper resolutions to pending claims.

• Contact: Morgan Rainwater (530) 526-6808
• Provided compassionate and quality care.
• Scheduled appointments and checked in patients.
• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Explained plans for treatment and payment options.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Kept current with literature and felid advancements to advocate to and for patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Organized patient records and database to facilitate information storage and retrieval.

• Contact: (530) 527-6232
• Made thoughtful decisions to overcome challenges.
• Worked independently to accomplish time sensitive tasks.
• Multi-tasked and managed time wisely to properly feed/care for heavily dependent patient base.
• Maintained friendly and compassionate communication with coworkers & residents.
• Cooked, baked and prepared meals for disabled residents in state regulated healthcare setting.
• Drafted inventory reports and maintained logs on meter readings, tests, chemical and equipment usage as required by state of California.