Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Vanessa Calderone

Mississauga,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Porter Airlines
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Used airline computer system to create airline tickets and boarding passes.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Sales/Stock Associate

Groupe Dynamite Inc.
08.2021 - Current
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Assists in visual merchandising, counting inventory and fulfilling e-commerce orders
  • Replenish sales floor constantly with new product to keep available for customers
  • Processes 350-990 units on a daily basis.

Brand Associate/ SFS Lead

Gap Inc.
10.2018 - 08.2021
  • Happily guided customers through the process of successfully finding their ideal styles and sizes
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
  • Actively stayed informed about latest sales offerings and loyalty programs
  • Trained staff and co-workers to successfully and properly complete a order
  • Picked and packed 300-500 units daily to successfully have orders delivered to customers on time.

Co-Op Placement

St. Dominic Elementary School
01.2018 - 06.2018
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Distributed learning materials such as worksheets, textbooks and supplemental activities
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.

Education

Advertising And Marketing Communications -

Sheridan College
Mississauga, ON

Skills

  • Microsoft Office: Excel, Word, PowerPoint, OneNote, Outlook
  • Adobe: Acrobat, Photoshop, InDesign
  • Media Databases: ComScore, COMMB Navigator, Clear Decisions, Infosys, Card Online
  • Social media expert: Facebook, Instagram, TikTok, Twitter, LinkedIn
  • Customer Service (3 years)
  • Creative POS
  • Team Player
  • Strategic
  • Leadership
  • Strong work ethic
  • Willing to learn
  • Communication

Websites

Accomplishments

What If Everyone Did Something? Peel Police, 06/2017 - 07/2017, Poster Finalist for "What If Everyone Did Something" to stop cyberbullying. The campaign invited high school students in the Region of Peel to submit a video, or a poster, to help educate the public about cyberbullying. The winning submissions will be used to advertise the anti-cyberbullying campaign throughout the Region of Peel.

Timeline

Customer Service Representative

Porter Airlines
09.2023 - Current

Sales/Stock Associate

Groupe Dynamite Inc.
08.2021 - Current

Brand Associate/ SFS Lead

Gap Inc.
10.2018 - 08.2021

Co-Op Placement

St. Dominic Elementary School
01.2018 - 06.2018

Advertising And Marketing Communications -

Sheridan College

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Vanessa Calderone