Vanessa Brown
Kanata,ON
Summary
Diligent Customer Support Specialist brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
21
21
years of professional experience
Work History
Service Coordinator
Caivan
01.2023 - Current
- Process all PDIs, 30 Days, 1 Year, and 2 Year claims from Tarion to New Star.
- Coordinate appointments with homeowners and work with homeowners daily to resolve concerns.
- Schedule all service technicians as well as trades for all open claim items.
- Create Customer Care service orders for work not recorded on Tarion Forms.
- Update all technician paperwork and remove completed items from New Star.
- Create and distribute bi-weekly Warranty Aging Report.
- Create and distribute all necessary POs for trades.
- Respond and schedule all emergency calls.
- .Prepare all documentation and schedule Conciliations
- Collect paperwork, track and schedule all Exterior Occupancies.
- Notify homeowners of delayed closings, update spreadsheets, and send them out to Management.
- Order and purchase all necessary trade materials for service as per Service Manager.
- Use of CPG Guidelines.
Service Coordinator
Home Instead Ottawa
09.2020 - 01.2023
- Used scheduling software to fulfill client's care plans.
- Provided caregivers with accurate schedules weekly.
- Ensured caregivers are scheduled effectively and efficiently.
- Managed 123 caregivers who provide services to approximately 95 families.
- Communicated with families when schedule challenges arise and problem-solve efficiently.
- Maintained accurate records of caregiver availability
- Responded to phone calls and e-mails promptly.
- Followed up appropriately on missed visits by caregivers.
- Entered all critical and relevant information into the computer system for appropriate follow-up and documentation.
- Prepared daily performance and tracking reports on time.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Liaised with Care Supervisors to share patient and care provider feedback.
Assistant Manager
Dynamite/Garage
09.2015 - 06.2018
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted in evaluating employee performance and cultivating improvement initiatives.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Supervisor
Jones New York
09.2012 - 09.2015
- Opened and closed the store processed all cash, credit and check transactions with POS system and cash register.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Completed performance reviews and assisted team with feedback resulting in improved performance.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Receptionist
Capital Hill Hotel & Suites
10.2007 - 08.2012
- Greeted and registered guest and issued room keys.
- Fostered strong working relationships with all hotel departments.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
- Answered and directed incoming calls using multi-line telephone system.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Server
Swiss Chalet Restaurant
07.2003 - 10.2007
- Greeted customers in the restaurant, took and rang up orders, and handled payment.
- Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Diploma - Business Marketing
Algonquin College
Ottawa, ON07.2014
High School Diploma -
J.S. Woodsworth High School
Ottawa, ON06.2003
Skills
- Meticulous and organized
- Data entry
- MS Office
- Administering Payroll Reports
- Multitasking and prioritization
- Detail-oriented
- Open and clear communicator
- Reliable and punctual
- Quick Learner
- Problem Solving & Result Driven
- Customer service-oriented
- Analytical and Critical Thinking
Languages
English
Timeline
Service Coordinator
Caivan
01.2023 - Current
Service Coordinator
Home Instead Ottawa
09.2020 - 01.2023
Assistant Manager
Dynamite/Garage
09.2015 - 06.2018
Sales Supervisor
Jones New York
09.2012 - 09.2015
Receptionist
Capital Hill Hotel & Suites
10.2007 - 08.2012
Server
Swiss Chalet Restaurant
07.2003 - 10.2007
Diploma - Business Marketing
Algonquin College
High School Diploma -
J.S. Woodsworth High School
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