Vanessa Barcelos
Barrie
Summary
Ambitious professional with exceptional communication skills and a strong focus on delivering outstanding customer service. Highly organized and driven, excelling in dynamic environments while effectively managing administrative tasks and fostering positive interactions.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Park Place Dental
01.2025 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Performed daily administrative duties such as filing paperwork, answering phone calls and verifying insurance policies/eligibilities.
- Facilitated reminder calls to patients for appointment confirmations.
Beauty Technician
Ageless By V
02.2022 - Current
- Assess client needs to customize nail care, enhancing satisfaction and loyalty
- Assess client needs and deliver personalized nail care solutions, enhancing overall satisfaction and fostering long-term relationships
- Execute precise nail treatments with meticulous attention to detail, ensuring high-quality finishes and optimal hygiene standards
- Provide expert advice on nail health and maintenance, empowering clients to achieve lasting results between appointments
- Optimize appointment scheduling and service efficiency, resulting in increased client retention and positive word-of-mouth referrals
- Introduce creative nail art designs and cutting-edge treatments, staying ahead of industry trends to attract and retain a diverse clientele
- Implement rigorous hygiene protocols and precise application methods, ensuring client safety and superior lash extension longevity
- Educate clients on proper lash care and maintenance, empowering them to preserve their look and promoting long-term satisfaction
Family Manager
10.2020 - 10.2022
- Managed household operations, ensuring smooth daily routines and activities
- Coordinated schedules and logistics, enhancing family time management
- Implemented budgeting strategies, optimizing household expenses
- Resolved conflicts and facilitated communication, fostering a harmonious environment
- Oversaw household finances, budgeting, and long-term planning
- Maintained meticulous records, optimizing resource allocation and ensuring financial stability for the family unit
Residential Cleaner
Maid To Shine
01.2014 - 10.2020
- Ensured top-tier cleanliness in homes, boosting client satisfaction through tailored solutions
- Enhanced productivity with effective cleaning routines, maintaining high-quality standards
- Introduced eco-friendly practices, reducing chemical use while meeting client expectations
- Optimized cleaning protocols for diverse residential spaces, enhancing efficiency while maintaining meticulous attention to detail and client satisfaction
- Pioneered eco-friendly cleaning solutions, reducing environmental impact without compromising cleanliness standards or client expectations
- Streamlined cleaning processes, significantly boosting productivity while consistently delivering immaculate environments and exceeding client expectations
- Tailored cleaning approaches to individual client preferences, fostering strong relationships and ensuring high satisfaction across diverse clientele
- Analyzed client needs and space requirements to develop customized cleaning strategies, maximizing efficiency and effectiveness of service delivery
Receptionist
REMAX CENTRAL
02.2009 - 07.2011
- Managed front desk operations, enhancing client satisfaction with prompt service
- Scheduled appointments efficiently, reducing wait times and improving office flow
- Handled multi-line phone system, ensuring accurate message delivery to staff
- Maintained organized records, supporting seamless administrative processes
- Managed front desk operations, streamlined appointment scheduling, and enhanced client satisfaction through efficient communication and problem-solving skills
- Coordinated with real estate agents to ensure smooth property showings, fostering a team-oriented environment that improved office productivity
- Maintained meticulous records and managed multi-line phone system, ensuring accurate message delivery and supporting streamlined administrative processes
- Appointment scheduling system, significantly improving office workflow and reducing scheduling conflicts for real estate agents
- Open Office, untransfer phone lines, restock kitchen
- Close office and transfer lines for the night
Education
High School Diploma -
Loretto College
06-2012
Skills
- Time Management
- Problem Solving
- Appointment Scheduling
- Detail Orientation
- Communication Skills
- Patient Record Management
- Critical thinking skills
- Organizational skills
- Patient care
Languages
English - Highly proficient
Portuguese - Proficient
Timeline
Patient Care Coordinator
Park Place Dental
01.2025 - Current
Beauty Technician
Ageless By V
02.2022 - Current
Family Manager
10.2020 - 10.2022
Residential Cleaner
Maid To Shine
01.2014 - 10.2020
Receptionist
REMAX CENTRAL
02.2009 - 07.2011
High School Diploma -
Loretto College
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