Summary
Overview
Work History
Education
Skills
Professional Summary
Languages
Timeline
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VANESSA ARGUELLES

Toronto,Canada

Summary

Dedicated Sales and Operations Professional with over 5 years of experience in driving sales and building customer relationships. Skilled in identifying customer needs, delivering compelling product presentations, and closing sales. Proven ability to enhance client confidence through personalized consultations and effective problem-solving. Skilled in CRM systems, I foster strong relationships and consistently achieve high client satisfaction, driving business growth and operational excellence.

Overview

8
8
years of professional experience

Work History

Image Consultant

HairClub
Toronto, ON
09.2021 - Current
  • Delivered in-depth, personalized image consultations by evaluating clients’ style preferences, lifestyle, and goals to enhance their appearance and boost self-confidence.
  • Leveraged over 3 years of consultative B2C sales experience, specializing in hair loss solutions, by identifying client concerns, educating them on personalized treatment options, and guiding them toward informed purchasing decisions.
  • Collaborated closely with hair loss specialists to ensure a seamless client experience from consultation to solution implementation.
  • Successfully closed sales and finalized all transaction details, maintaining high client satisfaction and fostering long-term relationships.
  • Built trust through empathy, discretion, and expertise—key to supporting clients navigating sensitive hair loss challenges.

Client Service Coordinator/Member Care Specialist

HairClub
Toronto, Canada
01.2019 - 04.2025
  • Serve as the main point of contact for clients and address any inquiries or concerns promptly and professionally
  • Assisting and organizing client's appointments by coordinating and communicating effectively
  • Maintain accurate and up to date client account information, including contact details, interaction, and service history
  • Track client contracts, renewals, and ensure timely payments
  • Collaborate with the center team to generate new business from current clients and expand the client base
  • Develop and maintain strong relationship in order to provide the ultimate client experience to all our members

Interim Center Manager/ Client Relationship Manager

HairClub
Toronto, Canada
11.2020 - 12.2024
  • Collaborated closely with the Regional Director of Operations and Vice President of Operations to oversee and support the management of multiple centers across Canada and the United States
  • Contributed to strategic efforts aimed at improving operational efficiency, coverage and driving performance improvements across underperforming centers
  • Assisted in the implementation of corrective actions and operational strategies, resulting in improved center performance and operational sustainability
  • Provided key data and insights to senior leadership to facilitate informed decision-making and center turnaround strategies
  • Coached and trained new managers and employees on all aspects of business operations, including company policies, procedures, and best practices
  • Delivered comprehensive onboarding programs, ensuring a smooth transition for new hires and helping them achieve productivity goals quickly
  • Developed and conducted training sessions to enhance employee skills, leadership capabilities, and overall job performance
  • Fostered a positive learning environment, providing ongoing feedback and support to ensure continuous professional growth and success
  • Collaborated with senior leadership to identify training needs and tailored programs to meet organizational objectives
  • Played a key role in employee retention efforts by fostering a positive work environment, addressing concerns, and implementing engagement strategies to reduce turnover
  • Assisted in achieving monthly quotas and KPIs for the center and region by providing operational support, ensuring that goals were met consistently
  • Worked closely with management teams to monitor performance metrics and identify areas for improvement to enhance productivity and efficiency
  • Developed strategies and provided guidance to team members to help them meet individual and team targets, contributing to overall business success
  • Coordinated with leadership to align employee goals with regional objectives, supporting continuous performance optimization
  • Built and maintained strong relationships with employees across the region, fostering a collaborative and supportive work environment
  • Worked closely with team members at all levels to encourage open communication, address concerns, and promote a positive workplace culture
  • Collaborated with regional teams to achieve operational goals, sharing insights, best practices, and resources to drive team success
  • Actively participated in team meetings and cross-functional initiatives, contributing to a cohesive and aligned approach to achieving organizational objectives

Center Manager

Hairclub
Downtown Toronto, Canada
12.2021 - 04.2024
  • Oversee and manage the daily operations of a busy center, ensuring smooth functioning and high-quality service delivery.
  • Handle customer inquiries, complaints, and escalations, resolving issues promptly and maintaining a high level of member satisfaction
  • Developed and implemented effective strategies to optimize center performance, resulting in increased productivity and customer satisfaction
  • Led a team of employees, providing guidance, workshops, and support to maximize their potential and meet performance goals
  • Assisted the company with new employee's recruitment process by conducting one- on- one interviews
  • Facilitated monthly Company workshops and team Facilitation to improve our team dynamic and individual skills and development
  • Oversaw and managed the payroll process for employees, insured accurate and timely payments
  • Utilize effective negotiation techniques to close sales and meet or exceed monthly sales targets
  • Conduct product presentations and demonstrations to educate customers on product features and benefits
  • Monitored and maintained inventory levels, ensuring adequate supplies, products, and equipment for daily operations.
  • Increase centres member retention and growth
  • Implement and execute companies' strategies, programs, and communications
  • Led the successful closure of a full-service business center, overseeing all aspects of the shutdown process from planning to execution
  • Coordinated with senior leadership to develop and implement a structured closure plan, ensuring compliance with legal, operational, and financial requirements
  • Managed communication with employees, vendors, and clients, ensuring a smooth transition and minimal disruption to services
  • Handled logistics, including asset liquidation, inventory management, and facility decommissioning, while maintaining a focus on cost-efficiency and risk mitigation
  • Provided guidance and support to employees during the closure process, assisting with severance, redeployment, and transition services as needed
  • Managed day-to-day operations with a focus on efficiency, quality control, and continuous improvement, ensuring optimal performance across all functions.
  • Actively identified operational issues and implemented timely solutions, demonstrating strong problem-solving abilities to address challenges and minimize disruptions
  • Worked cross-functionally with teams to streamline processes, reduce costs, and enhance overall business productivity
  • Utilized data-driven insights to monitor performance metrics, proactively addressing potential bottlenecks and driving operational excellence
  • Consistently delivered results through a proactive approach to problem-solving and a deep understanding of operational needs and best practices

Collision Counsellor

North York Collision Reporting Centre
North York, Canada
01.2017 - 06.2019
  • Providing great services to the public and, direct them in their vulnerable time after their auto collision
  • Used MTO (ministry of transportation) CROMS software and PIPEDA customers personal information and incident report to provide it to the insurance companies and the Municipal and provincial police department
  • Advice clients with insurance details and guide them through the process post collision
  • Worked within a fast paced, Multidisciplinary team environment
  • Worked with account departments to prepare final invoices for settlements with insurance companies
  • Worked using the personal information protection and electronic documents act in order to maintain data privacy and personal information for clients
  • Validate reports for the ministry of transportation and supervisors approved documents and reports for the Toronto police department, insurance companies and Toronto collision reporting Centre (city Vendor)
  • Responded to inquiries and investigated/resolved problems related to collisions

Education

Certification - social media Digital Marketing

George Brown College
Toronto, ON
08.2023

Diploma - Social Work

George Brown College
Toronto, ON
01.2017

Skills

  • B2C Sales
  • Business Operations
  • Microsoft Office Suite
  • CRM systems
  • Relationship Building
  • Decision Making
  • Problem-Solving
  • Image consulting
  • Client relationship management
  • Communication skills
  • Multitasking

Professional Summary

Highly enthusiastic and customer-focused sales and service professional with over 12 years of client-facing experience. Possesses excellent interpersonal and communication skills, with a proven ability to build strong client relationships, overcome objections, and drive revenue growth. Certified in high-performance sales through The Pacific Institute® and Janek Performance Group's Critical Selling Skills training. Experienced with Salesforce and adept at leveraging CRM platforms to enhance sales efficiency. A reliable, empathetic, and organized individual with sharp problem-solving and active listening abilities. Thrives in both independent roles and collaborative environments, including team leadership. Fully mobile and able to commute throughout the Greater Toronto Area and the USA.

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Center Manager

Hairclub
12.2021 - 04.2024

Image Consultant

HairClub
09.2021 - Current

Interim Center Manager/ Client Relationship Manager

HairClub
11.2020 - 12.2024

Client Service Coordinator/Member Care Specialist

HairClub
01.2019 - 04.2025

Collision Counsellor

North York Collision Reporting Centre
01.2017 - 06.2019

Certification - social media Digital Marketing

George Brown College

Diploma - Social Work

George Brown College

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