Vanessa Alonso

• Supervised daily operations of the Environmental Services department to ensure cleanliness, sanitation, and infection control standards were met

• Led, trained, and managed EVS staff, including scheduling, task assignments, and performance evaluations

• Conducted routine inspections of patient areas, common spaces, and facilities to maintain quality and regulatory compliance

• Enforced proper cleaning procedures in accordance with OSHA, CDC, and facility guidelines

• Managed inventory of cleaning supplies and equipment, ensuring adequate stock and cost control

• Responded to staff and facility needs, including handling complaints and resolving issues promptly

• Coordinated with other departments to support overall facility operations and patient satisfaction

• Assisted in onboarding and training new employees on safety protocols and cleaning standards

• Monitored staff productivity and workflow to improve efficiency and service quality

• Maintained accurate records, reports, and documentation for inspections and compliance audits

• Processed and tracked invoices, ensuring accuracy and on-time submission and payment

• Provided direct administrative support to the EVS Director, assisting with daily department operations

• Coordinated staff schedules, timekeeping, and payroll support for EVS team members

• Maintained records, reports, and compliance documentation in accordance with facility and regulatory standards

• Assisted in onboarding and training coordination for new hires within the EVS department

• Handled internal communications between departments to ensure efficient workflow and cleanliness standards

• Responded to inquiries, resolved issues, and supported overall department organization

• Scheduled meetings, maintained calendars, and documented meeting notes

• Proficiently transport patients throughout the hospital using beds, gurneys, and wheelchairs.
• Skillfully assist patients in safe transfers in and out of bed, employing proper handling techniques.
• Effectively communicate with hospital staff to ensure seamless patient transfers.
• Consistently meet departmental response and turnaround time targets set by management.
• Diligently report any equipment defects to the appropriate authorities.
• Meticulously maintain cleanliness and functionality of patient transport equipment.

• Oversaw daily gym operations, ensuring a clean, safe, and high-energy environment for members and staff

• Managed front desk, sales, and fitness staff, including scheduling, training, and performance management

• Drove membership growth and retention by supporting sales initiatives and delivering excellent customer service

• Monitored facility maintenance, equipment functionality, and cleanliness standards to meet brand expectations

• Handled member concerns, escalations, and conflict resolution in a professional and timely manner

• Managed inventory, supplies, and vendor relationships to maintain smooth operations

• Assisted in payroll processing, timekeeping, and adherence to labor budgets

• Ensured compliance with company policies, safety standards, and operational procedures

• Supported marketing efforts, promotions, and community outreach to increase club engagement

• Provide on-site supervision as directed by management to effectively coordinate worker activities.
• Take responsibility for coordinating routine tasks of subordinates and assigning duties.
• Perform daily assignments while also assuming leadership responsibilities.
• Collaborate with customers to ensure satisfaction in areas such as quality, service, and problem resolution.
• Demonstrate a proactive approach and keen interest in the development of the facilities team.

• Provide effective supervision to ensure employees maintain a high level of guest service and take orders promptly and courteously.
• Resolve guest complaints as necessary, demonstrating strong problem-solving skills.
• Prepare comprehensive reports related to shift requirements, including checklists, cash reporting, deposits, inventory, and employee clock in/out.

• Gathered patient information, including vital signs, for historical purposes.
• Directly managed the care of up to fifteen patients simultaneously.
• Assisted patients in maintaining adequate nutrition and fluid intake.
• Ensured proper positioning of residents to prevent skin pressure problems and promote comfort.