Vanessa Allain
Bouctouche,NB
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Optician
Vogue Optical
05.2019 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Cashier
Rossy
03.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
License Certificate - Dispensing Optician
Oulton College
Moncton06.2019
High School Diploma -
École Clément-Cormier
Bouctouche, NB06.2017
Skills
- Customer Service
- Insurance Verification
- Computer Skills
- Direct Patient Care
- Office Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Optician
Vogue Optical
05.2019 - Current
Cashier
Rossy
03.2017 - 06.2019
License Certificate - Dispensing Optician
Oulton College
High School Diploma -
École Clément-Cormier
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