Overview
Work History
Education
Skills
Languages
Timeline
Generic

V

Van Nuys

Overview

16
16
years of professional experience

Work History

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
Encino, CA
12.2013 - Current
  • - Managed accounts delinquent 60-90 days via assigned queue.
  • - Conducted skip tracing on accounts for potential leads on customers and vehicles.
  • - Submitted litigation on accounts when customers were unable to comply with the contract.
  • - Compiled Excel spreadsheets to track cured accounts.
  • - Participated in department meetings to improve workflows, collection techniques, and debt portfolios.
  • - Produced and arranged collection solutions for customers.
  • - Submitted accounts for repossessions and coordinated with repo companies.
  • - Managed charge-off accounts, negotiating settlements and resolving escalated delinquent issues.
  • - Monitored charge-off accounts, collaborating with the legal department to finalize accounts and pursue legal action where necessary, reducing financial losses for the company.

30 Day Collections

800 Loan Mart
Encino, CA
01.2012 - 12.2013
  • - Managed accounts delinquent 30-59 days via assigned queue.
  • - Conducted skip tracing and advised customers of default consequences.
  • - Profiled accounts for repossession and followed up with customers.

Customer Service

800 Loan Mart
Encino, CA
01.2010 - 01.2012
  • - Addressed customer service inquiries in a timely manner and managed high call volumes.
  • - Led teams in maintaining game plans and trained new employees.
  • - Provided quality communication and support across customer inquiries.

Office Admin / Escrow Assistant

First American Financial Corporation
Santa Ana, CA
01.2009 - 01.2010
  • - Assisted in preparing and reviewing escrow instructions, closing documents, and reports.
  • - Coordinated communication between clients, lenders, and other parties involved in the escrow process to ensure timely and accurate completion of transactions.
  • - Managed and organized office operations, improving efficiency in documentation and scheduling.
  • - Maintained financial records, managed payments, and handled disbursement of funds.
  • - Ensured compliance with regulatory standards and corporate policies.

Education

Bachelor of Business Administration - undefined

Montgomery Community College

High School Diploma - undefined

Central High School
Van Nuys, CA

Skills

  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Flexible and adaptable
  • Teamwork and collaboration
  • Organization and time management
  • Problem resolution
  • Data analysis
  • Collections expertise
  • Customer service
  • Setting production goals
  • Data management expertise
  • Excellent negotiation skills
  • Professional phone skills
  • Skip tracing techniques
  • Clear written communication
  • Reliability
  • Administrative support
  • Filing
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
12.2013 - Current

30 Day Collections

800 Loan Mart
01.2012 - 12.2013

Customer Service

800 Loan Mart
01.2010 - 01.2012

Office Admin / Escrow Assistant

First American Financial Corporation
01.2009 - 01.2010

Bachelor of Business Administration - undefined

Montgomery Community College

High School Diploma - undefined

Central High School

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