Overview
Work History
Education
Skills
Languages
Timeline
Generic

V

Van Nuys

Overview

16
16
years of professional experience

Work History

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
12.2013 - Current
  • - Managed accounts delinquent 60-90 days via assigned queue.
  • - Conducted skip tracing on accounts for potential leads on customers and vehicles.
  • - Submitted litigation on accounts when customers were unable to comply with the contract.
  • - Compiled Excel spreadsheets to track cured accounts.
  • - Participated in department meetings to improve workflows, collection techniques, and debt portfolios.
  • - Produced and arranged collection solutions for customers.
  • - Submitted accounts for repossessions and coordinated with repo companies.
  • - Managed charge-off accounts, negotiating settlements and resolving escalated delinquent issues.
  • - Monitored charge-off accounts, collaborating with the legal department to finalize accounts and pursue legal action where necessary, reducing financial losses for the company.

30 Day Collections

800 Loan Mart
01.2012 - 12.2013
  • - Managed accounts delinquent 30-59 days via assigned queue.
  • - Conducted skip tracing and advised customers of default consequences.
  • - Profiled accounts for repossession and followed up with customers.

Customer Service

800 Loan Mart
01.2010 - 01.2012
  • - Addressed customer service inquiries in a timely manner and managed high call volumes.
  • - Led teams in maintaining game plans and trained new employees.
  • - Provided quality communication and support across customer inquiries.

Office Admin / Escrow Assistant

First American Financial Corporation
01.2009 - 01.2010
  • - Assisted in preparing and reviewing escrow instructions, closing documents, and reports.
  • - Coordinated communication between clients, lenders, and other parties involved in the escrow process to ensure timely and accurate completion of transactions.
  • - Managed and organized office operations, improving efficiency in documentation and scheduling.
  • - Maintained financial records, managed payments, and handled disbursement of funds.
  • - Ensured compliance with regulatory standards and corporate policies.

Education

Bachelor of Business Administration - undefined

Montgomery Community College

High School Diploma - undefined

Central High School
Van Nuys, CA

Skills

  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Flexible and adaptable
  • Teamwork and collaboration
  • Organization and time management
  • Problem resolution
  • Data analysis
  • Collections expertise
  • Customer service
  • Setting production goals
  • Data management expertise
  • Excellent negotiation skills
  • Professional phone skills
  • Skip tracing techniques
  • Clear written communication
  • Reliability
  • Administrative support
  • Filing
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

60-Day, 90-Day, and Charge-off Collections

800 Loan Mart
12.2013 - Current

30 Day Collections

800 Loan Mart
01.2012 - 12.2013

Customer Service

800 Loan Mart
01.2010 - 01.2012

Office Admin / Escrow Assistant

First American Financial Corporation
01.2009 - 01.2010

Bachelor of Business Administration - undefined

Montgomery Community College

High School Diploma - undefined

Central High School

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