Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Vanessa Agard

Montreal,QC

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Ubisoft Entertainment
Montreal, Quebec
01.2023 - Current
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Motivated team members through recognition programs and performance-based incentives.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Product Manager

Ubisoft Entertainment
Montreal, Quebec
04.2022 - 01.2023
  • Collaborated with stakeholders to define product requirements and user stories.
  • Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Prioritized features in order to maximize impact while meeting budget constraints.
  • Led project planning sessions to map out timelines for feature releases.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
  • Developed product roadmaps to help guide the development of new products.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.

Education

College Certificate - Information Technology

Herzing College
Montreal, QC
12-2001

Certificate - Information Technology

Concordia University
Montreal, QC
03-2000

Skills

  • Leadership
  • Coaching and mentoring
  • Complaint resolution
  • Work Planning and Prioritization
  • SMART goals
  • Employee evaluation
  • Task delegation
  • Relationship building
  • Attention to detail
  • Deadline management
  • Problem-solving
  • People management
  • Analytical thinking

Languages

English
Professional
French
Professional
Spanish
Professional

Certification

  • A-Effect - Ambition Challenge Graduate certificate - Program for Leaders and Proffesionals to enhace leadership skills
  • Introduction to Large Language Models - Google Cloud
  • Introduction to Responsible AI - Google Cloud
  • Introduction to Generative AI - Google Cloud

Timeline

Team Leader

Ubisoft Entertainment
01.2023 - Current

Product Manager

Ubisoft Entertainment
04.2022 - 01.2023
  • A-Effect - Ambition Challenge Graduate certificate - Program for Leaders and Proffesionals to enhace leadership skills
  • Introduction to Large Language Models - Google Cloud
  • Introduction to Responsible AI - Google Cloud
  • Introduction to Generative AI - Google Cloud

College Certificate - Information Technology

Herzing College

Certificate - Information Technology

Concordia University

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Vanessa Agard