Vanessa Agard
Montreal,QC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Ubisoft Entertainment
Montreal, Quebec
01.2023 - Current
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Set specific goals for projects to measure progress and evaluate end results.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Motivated team members through recognition programs and performance-based incentives.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Provided coaching and feedback on employee performance, encouraging professional development.
Product Manager
Ubisoft Entertainment
Montreal, Quebec
04.2022 - 01.2023
- Collaborated with stakeholders to define product requirements and user stories.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Prioritized features in order to maximize impact while meeting budget constraints.
- Led project planning sessions to map out timelines for feature releases.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Developed product roadmaps to help guide the development of new products.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with other departments to coordinate strategic marketing activities.
- Drafted presentations for internal review meetings and external events such as trade shows or conferences.
Education
College Certificate - Information Technology
Herzing College
Montreal, QC12-2001
Certificate - Information Technology
Concordia University
Montreal, QC03-2000
Skills
- Leadership
- Coaching and mentoring
- Complaint resolution
- Work Planning and Prioritization
- SMART goals
- Employee evaluation
- Task delegation
- Relationship building
- Attention to detail
- Deadline management
- Problem-solving
- People management
- Analytical thinking
Languages
English
Professional
French
Professional
Spanish
Professional
Certification
- A-Effect - Ambition Challenge Graduate certificate - Program for Leaders and Proffesionals to enhace leadership skills
- Introduction to Large Language Models - Google Cloud
- Introduction to Responsible AI - Google Cloud
- Introduction to Generative AI - Google Cloud
Timeline
Team Leader
Ubisoft Entertainment
01.2023 - Current
Product Manager
Ubisoft Entertainment
04.2022 - 01.2023
- A-Effect - Ambition Challenge Graduate certificate - Program for Leaders and Proffesionals to enhace leadership skills
- Introduction to Large Language Models - Google Cloud
- Introduction to Responsible AI - Google Cloud
- Introduction to Generative AI - Google Cloud
College Certificate - Information Technology
Herzing College
Certificate - Information Technology
Concordia University