Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Abboud

Etobicoke,ON

Summary

Organized and dependable university student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate person with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Cosmetic Beauty Advisor

Sephora
03.2022 - Current
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Waitress

Cactus Club Cafe
08.2022 - 10.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Bakery Assistant

Michels Bakery Cafe
05.2019 - 02.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Assisted up to 50+ customers per day with helpful attitude and positive approach.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Barista Shift Lead

Pascal's Baguette And Bagels
01.2016 - 03.2018
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Designed and adjusted work schedules to meet business demands.

Education

Bachelor of Arts -

University of Toronto
27 King's College Cir
04.2024

High School Diploma -

Humberside Collegiate Institute
280 Quebec Ave
06.2018

Skills

  • Critical Thinking
  • Professional Relationships
  • Customer Consultations
  • Goal-Driven
  • Speech Clarity
  • Dining Customer Service
  • Active Listening
  • Cash Handling
  • Sales Techniques
  • Upselling
  • Service Prioritization
  • Coordination

Timeline

Waitress

Cactus Club Cafe
08.2022 - 10.2022

Cosmetic Beauty Advisor

Sephora
03.2022 - Current

Bakery Assistant

Michels Bakery Cafe
05.2019 - 02.2022

Barista Shift Lead

Pascal's Baguette And Bagels
01.2016 - 03.2018

Bachelor of Arts -

University of Toronto

High School Diploma -

Humberside Collegiate Institute

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Vanessa Abboud