Vanesia Sone
Gatineau,QC
Summary
Adept at providing exceptional support and care, I honed my skills in mobility assistance and emotional support at CAMRAIL, GO Transport,Chartwell Retirement Residences. My ability to foster trust-based relationships and ensure client well-being through meticulous attention to personal hygiene and nutritional needs stands out. I bring a proven track record of success enhancing client satisfaction and achieving significant improvements in their quality of life. I put smiles on my passenger face with my magical smile. I promise to do my best if you give me the opportunity to join your team.
Thank you.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Chartwell Retirement Residences
Ottawa, ON
11.2023 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with daily living activities, running errands, and household chores.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Trained and coordinated work of new support workers.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
GO Transport
Toronto, ON
11.2022 - 07.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
VIP Hostess
Camrail
Cameroon
02.2018 - 09.2019
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Optimized scheduling efficiency through meticulous organization of staff assignments throughout each shift or event duration.
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Diploma Of Science In Economics - Social And Management Science
University of Buea Cameroon
Buea, Cameroon04.2018
Skills
- Mobility assistance
- Personal hygiene assistance
- Emotional support
- Dementia care
- Social support
- Housekeeping tasks
- Meal preparation
- Behavior management
Languages
English and French
Elementary
Accomplishments
- I have a certificate of Advanced Gerontological Education.
- I have a Certified in standard First Aid and CPR/AED Level C.
Certification
- Ordinary Level in Marketing.
- Advanced level in Management.
- Diploma in Science In Economics.
- Diploma in Sir Sandford Fleming College Of Applied Art and Technology.
Timeline
Personal Support Worker
Chartwell Retirement Residences
11.2023 - Current
Customer Service Representative
GO Transport
11.2022 - 07.2023
VIP Hostess
Camrail
02.2018 - 09.2019
Diploma Of Science In Economics - Social And Management Science
University of Buea Cameroon