Vanesa Sanchez
Santa Ana
Summary
Eager to add value to a thriving organization by leveraging X years of customer‑service expertise, a strong academic background, and a demonstrated capacity for rapid learning to boost operational efficiency and drive profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Guardian Litigation Group
Irvine
05.2018 - 07.2025
- Assessed client needs and developed tailored support plans for effective case resolutions.
- Communicated regularly with clients to provide updates and gather necessary documentation.
- Monitored case progress, identifying potential issues and suggesting solutions proactively.
- Provided guidance to clients on legal processes, fostering understanding and trust.
- Documented case details meticulously to maintain organized records for easy access.
Customer Service Professional
Global Cash Card
Irvine
03.2017 - 05.2018
- .
- Managed customer inquiries through phone and email communication.
- Resolved customer issues using internal support systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints in a timely fashion.
Head Cashier
Home Depot
Tustin
04.2016 - 01.2017
- Supervised cashiers and ensured efficient register operations.
- Trained new cashiers on procedures and customer service standards.
- Managed cash handling procedures to maintain accuracy and security.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Cashier/Starbucks Barista
Target
Santa Ana
10.2013 - 02.2016
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of the work area and equipment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Santa Ana College
Santa Ana, CA05-2026
Medical Assistant Diploma -
Career College of California
Santa Ana, CA08.2014
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2012
Skills
- Excellent customer service skills
- Excel
- Google Workspace
- This Appearance
- Bilingual- English & Spanish
- Case Manager
- Organization and multitasking
Certification
CPR Certified
Timeline
Case Manager
Guardian Litigation Group
05.2018 - 07.2025
Customer Service Professional
Global Cash Card
03.2017 - 05.2018
Head Cashier
Home Depot
04.2016 - 01.2017
Cashier/Starbucks Barista
Target
10.2013 - 02.2016
Santa Ana College
Medical Assistant Diploma -
Career College of California
High School Diploma -
Santa Ana High School