Vanesa Medel-Delgadillo
Dinuba
Summary
Developed key customer service skills in fast-paced setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
4
4
years of professional experience
Work History
Marketing Consultant
Primos Auto Insurance
10.2020 - 12.2020
- Conducted marketing research to identify industry trends and commercial opportunities.
- Developed and implement a marketing strategy according to objectives and budget.
- Studied company profile and operations to understand its marketing needs.
- Provided advice on branding, positioning, communications and other marketing issues.
- Provided direction to marketing efforts with the most effective methods and tools.
- Executed strategic tasks and monitoring outcomes.
- Developed and suggested new auto insurance policies to meet the changing and varying needs of prospective clients.
- Ensured the complaints of clients are properly looked into and addressed effectively.
- Maintained the loyalty of clients to his/her insurance company.
- Met prospective clients and contacting clients, tailoring policies to fit client needs.
- Received client auto insurance payments with card and cash.
Cashier/ Retail Sales Associate
Big 5 Sporting Goods
08.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Bagging or wrapping purchases to ensure safe transport.
- Followed store procedures regarding coupons, gift cards, or the purchase of specific items.
- Addressed customer needs and made product. recommendations to increase sales.
- Coordinate with retail staff for product inquiries and price checks.
- Assisted customers with returns, refunds and resolving transaction issues.
- Unloaded new inventory from shipment truck and store merchandise in appropriate store department.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Front Desk Associate
Fit Republic
04.2018 - 10.2020
- Welcomed members to front desk and engage in friendly conversations while conducting check-in process
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Maintained cleanliness and organized front desk area to maintain a professional and welcoming appearance for guests.
- Responded to inquiries and member requests made online, by phone or email.
- Managed member and guest check-in procedures, appointments and card payments.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Field customer complaints and issues.
- Advertised memberships to prospects and provide. information regarding membership policies and contracts.
- Oversaw fast-paced front desk operations and members needs at busy facility.
- Answer phones, texts and emails responding to customer inquiries.
- Verified and collected client contract payments and past due payments.
- Reviewed accounts to assess charges and answer customer questions regarding memberships.
- Conducted outbound calls regarding scheduling and confirming appointments with new and potential members.
- Drafted and maintained incident reports, maintenance reports and daily activity logs and other documents requested by management
- Cleaned workout machines throughout shift and restocked restroom essentials.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Packaging Operator
ECOM Packaging Best Buy Distribution Center
11.2017 - 01.2018
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Package electronic devices ready for delivery
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Utilized lean manufacturing principles in daily tasks, contributing to a reduction in operational waste without sacrificing product quality.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
Pallet Tagger
Agri-Sun Packing Co.
05.2017 - 08.2017
- Responsible for counting all fruit pallet amounts and pallets at the end of shift
- Collaborated with the team to develop new tag categories, resulting in better organization of products on the platform.
- Increased user satisfaction by ensuring relevant tags were applied to all listed products.
- Conducted regular audits of tagged items, maintaining quality control standards within the department.
- Contributed to company growth by effectively managing a high volume of products, while meeting strict deadlines.
- Kept meticulous records of completed work assignments, allowing for easy progress monitoring and accountability.
- Streamlined tagging processes through effective communication with colleagues and supervisors, resulting in increased productivity.
Education
Bachelor of Science - Child Development
California State University, Fresno
Fresno, CA05.2023
GED -
Reedley College
Reedley, CA05.2020
High School Diploma -
Orange Cove High School
Orange Cove06.2013
Skills
- Bilingual in English and Spanish
- Punctual
- Organized
- Communication skills
- Adaptable
- Computer skills
- Work ethic and integrity
- Time management
Timeline
Marketing Consultant
Primos Auto Insurance
10.2020 - 12.2020
Cashier/ Retail Sales Associate
Big 5 Sporting Goods
08.2019 - 10.2020
Front Desk Associate
Fit Republic
04.2018 - 10.2020
Packaging Operator
ECOM Packaging Best Buy Distribution Center
11.2017 - 01.2018
Pallet Tagger
Agri-Sun Packing Co.
05.2017 - 08.2017
Bachelor of Science - Child Development
California State University, Fresno
GED -
Reedley College
High School Diploma -
Orange Cove High School