Vanesa Castillo
406 Firebird Ln
Summary
Dynamic and results-driven professional with extensive experience at Ivonne Welch Medicare Agency, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and teamwork. Skilled in managing complex inquiries and streamlining processes, ensuring timely resolutions and fostering strong client relationships.
Overview
22
22
years of professional experience
Work History
Tag Collision Repair Center
Service Advisor`
1545 La Mirada Drive
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- insurance work with: GEICO, USAA, WAWANESA, STATE FARM, PROGRESSIVE AND ASPIRE
Customer Service Supervisor/Licensed Insurance Agent
Ivonne Welch Medicare Agency
Murrieta, CA
12.2012 - Current
- Led customer service team to resolve complex Medicare inquiries efficiently.
- Trained staff on best practices for handling sensitive client information.
- Streamlined communication processes between departments to enhance service delivery.
- Implemented quality assurance measures to improve customer satisfaction ratings.
- Developed training materials for onboarding new employees, ensuring consistent messaging.
- Analyzed client feedback to identify areas for service improvement and training needs.
- Coordinated with management to align team goals with organizational objectives effectively.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- California License Agent
- help seniors enroll into Part C Medicare Plans
Billing Coordinator
Ncrc
San Marcos, CA
02.2012 - 11.2012
- Streamlined billing processes, enhancing accuracy and efficiency in invoice generation.
- Managed accounts receivable, ensuring timely collections and reducing outstanding balances.
- Developed and maintained relationships with clients, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to improve billing workflows and reporting systems.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
Cocktail Server
Four Seasons Hotels and Resorts/ Park Hyatt Aviara
Carlsbad, CA
10.2004 - 04.2012
- Delivered exceptional customer service in high-volume dining environments.
- Managed beverage orders efficiently, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to synchronize food and drink service seamlessly.
- Trained new team members on cocktail preparation and service standards.
- Enhanced guest satisfaction through personalized recommendations and attentive service.
- Resolved guest inquiries and complaints promptly, maintaining a positive dining experience.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Education
Associates - Business Office Administrator
UEI
San Marcos, CA10-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Organization and time management
Languages
Spanish
Timeline
Tag Collision Repair Center
Service Advisor`
05.2022 - Current
Customer Service Supervisor/Licensed Insurance Agent
Ivonne Welch Medicare Agency
12.2012 - Current
Billing Coordinator
Ncrc
02.2012 - 11.2012
Cocktail Server
Four Seasons Hotels and Resorts/ Park Hyatt Aviara
10.2004 - 04.2012
Associates - Business Office Administrator
UEI